Customer Care Representative

**About Ossur**:
**The power to provide patients a life without limitations starts here**Össur is in the business of improving people’s mobility. A leading global company in non-invasive orthopedics, we deliver advanced and innovative technologies within the fields of prosthetics, braces, supports and compression therapy.

**Experience and dedication**Determined to restore maximum biological function to those in need, Össur has more than thirty years’ experience in the design and production of high-tech orthopedic devices. Our newest platform is Bionic Technology by Össur - a precise fusion of artificial intelligence and human physiology that is transforming the technological landscape.

**Our work**Our work, however, is as much about people as it is about products. Their comfort, confidence and rehabilitation are central to our endeavors. We never forget that every time we develop a product or service, we are helping someone else to build a better life. What better business to be in.

**Basic Job Function**:
Provides “best in class” customer care support with an in office team by processing customer orders in our ordering system, verifying the accuracy of the order, communicating fulfillment & pricing as well as documenting in Salesforce

**Responsibilities**:

- Provides a differentiated customer experience through excellent written and verbal communication according our Össur's quality assurance standards.
- Maintains assigned customer base and sales team fully informed on order, shipping, and backorder status.
- Makes outbound calls to existing customers to ask for order clarification and ensure accuracy.
- Maintains product and technical knowledge by actively participating in on-going training and development courses.
- Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative at all times.
- Maintains professional relationships with internal and external customers. Effectively interacts with manufacturing, distribution, accounting, and other departments as needed.
- Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
- Utilizes Microsoft Office products (Windows, Word, Excel, and Access), Navison and Salesforce in daily activities.
- Ability to prepare clear, concise, and grammatically correct correspondence.

**Qualifications**:

- High School graduate and 3-5 years’ experience as a customer service representative may be substituted for degree or college coursework. Inside sales/telemarketing experience highly desirable.
- French speaking highly desirable.
- Intermediate level proficiency on the usage of Microsoft Office Products.
- Basic knowledge of accounting terms and transactions

Össur is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

**Job Types**: Full-time, Fixed term contract

Expected hours: 40 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, BC V6W 0A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Össur is a leading global provider of prosthetics and bracing and supports solutions.
- Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. _
- Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). _
- Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers. _

**Important Warning**:Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.