Customer Care Representative

Join to apply for the Customer Care Representative role at Embla Medical About Össur: The power to provide patients a life without limitations starts here. Össur is in the business of improving people’s mobility. A leading global company in non‑invasive orthopedics, we deliver advanced and innovative technologies within the fields of prosthetics, braces, supports and compression therapy. Össur has more than thirty years’ experience in the design and production of high‑tech orthopedic devices. Our newest platform is Bionic Technology by Össur – a precise fusion of artificial intelligence and human physiology that is transforming the technological landscape. Our work, however, is as much about people as it is about products. Their comfort, confidence and rehabilitation are central to our endeavors. We never forget that every time we develop a product or service, we are helping someone else to build a better life. Basic Job Function Provides “best in class” customer care support with an in‑office team by processing customer orders in our ordering system, verifying the accuracy of the order, communicating fulfillment & pricing, documenting in Salesforce, and supporting marketing initiatives through social media engagement and content coordination. Responsibilities Accurately process same day as received all customer orders received by a variety of channels such as email and phone. Provide a differentiated customer experience through excellent written and verbal communication according to Össur’s quality assurance standards. Maintain assigned customer base and sales team fully informed on order, shipping, and backorder status. Make outbound calls to existing customers to ask for order clarification and ensure accuracy. Maintain product and technical knowledge by actively participating in on‑going training and development courses. Exercise good use of company funds and property within the set guidelines. Maintain an honest and professional attitude as the company’s representative at all times. Maintain professional relationships with internal and external customers. Effectively interact with manufacturing, distribution, accounting, and other departments as needed. Collaborate with the marketing team to create and share engaging content on social media platforms (LinkedIn, Instagram, Facebook) that aligns with brand guidelines. Assist in executing marketing campaigns by providing customer insights and feedback. Track and report on social media engagement metrics to help improve outreach strategies. Support promotional activities by communicating offers and product updates to customers via email and social platforms. Qualifications Degree or two years of college coursework in business, medical terminology, or science desirable. High School graduate and 3‑5 years’ experience as a customer service representative may be substituted for degree or college coursework. Inside sales/telemarketing experience highly desirable. Intermediate level proficiency with Microsoft Office products. Familiarity with social media platforms and basic content creation tools desirable. Strong understanding of brand voice and ability to craft professional, engaging posts. Experience in marketing support or social media management is an asset. Össur is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation or any other legally protected status. Job Types: Full‑time, Fixed term contract Contract length: 12 months Össur is a leading global provider of prosthetics and bracing and supports solutions. Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website. Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co‑workers. #J-18808-Ljbffr