Representative, Customer Care

2 weeks ago

Richmond, Canada Fresh Start Foods Full time

Neptune Fresh Produce Inc.

Join one of the BEST teams in the Industry
- At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.- We are seeking individuals:
- Who are customer centric
- Who are able to deliver on their commitments
- Who value individual excellence and collective performance
- Who care and give back - sustainable agriculture, the environment, corporate citizenship
- Who go above and beyond to provide options for our customers
- Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Position Overview
This position will focus on retail customers, responsible for taking and entering orders and addressing customer inquiries and quality issues or concerns, liaising with production, outside sales, purchasing & shipping regarding customer requirements. Processing invoices, labels, delivery logs, and credit memos. This role will focus on customer service and a constant desire to help solve our customers' issues.

Position: 18 month contract with possibility to convert to permanent

Schedule: Sunday to Thursday, and Holidays as required. 8:00am to 4:30pm.

**Salary**: $20-22/hr

**Responsibilities**:

- Processing orders & liaising with internal departments
- Create delivery logs & assist with customer delivery routing
- Orchestrate complaint resolution and assist the sales staff
- Perform various administration duties required to support the customer care team, including statutory holiday coverage.

Required Skills and Qualifications
- Strong listening skills - understand and reflect accurately on the message
- Very good organizational and multitasking combined with initiative and flexibility.
- Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills.
- Bilingual would be considered an asset

Fresh Start Foods offers a range of benefits, including:

- Up to six (6) paid sick days (up to 48 hours)
- Team-based work environment
- Training provided
- Annual Safety Boot Program (up to $85)
- Group Health Care Benefit Program
- Registered Retirement Savings Plan (RRSP) Program with company matching up to 3%
- Opportunity for advancement
- Company-sponsored events (Family Picnics, Staff Celebrations, BBQ’s)

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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