Customer Care Representative

4 hours ago

Richmond, Canada Össur Full time

Experience and dedicationDetermined to restore maximum biological function to those in need, Össur has more than thirty years’ experience in the design and production of high-tech orthopedic devices. Our newest platform is Bionic Technology by Össur - a precise fusion of artificial intelligence and human physiology that is transforming the technological landscape.Provides “best in class” customer care support with an in-office team by processing customer orders in our ordering system, verifying the accuracy of the order, communicating fulfillment & pricing, documenting in Salesforce, and supporting marketing initiatives through social media engagement and content coordination Responsibilities: Provides a differentiated customer experience through excellent written and verbal communication according our Össur's quality assurance standards.Maintains product and technical knowledge by actively participating in on-going training and development courses.**Qualifications:** and 3-5 years’ experience as a customer service representative may be substituted for or college coursework. Inside sales/telemarketing experience Intermediate level proficiency on the usage of Microsoft Office Products.Familiarity with social media platforms and basic content creation tools desirable.Strong understanding of brand voice and ability to craft professional, engaging posts. Experience in marketing support or social media management is an asset. Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics.Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions. Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names, including ForMotion.**Our People**The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care.Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture.Joining Embla Medical is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day.If you are interested in joining our global team of talented individuals, please submit your information and resume for review.If you experience any technical issues, please contact: workdaysupport@ossur.com
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