Intake Coordinator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
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Job Summary

A Brief Overview

The Intake Coordinator is the first point of connection with the student as they register with QSAS. They support the student in understanding what documentation to upload, and answer any questions for the student. They also implement the Short Term Academic Accommodation (STAA) process and support the Note Taking service.
This position acts as first point of contact for accommodation and accessibility inquiries. This position provides advice on and interpretation of accommodation and accessibility policies. This position monitors waiting lists for services, assesses the level of urgency of student requests, and directs requests to the appropriate support person. This position
assists in determining which service best meets needs of student and advises students on policies and accessibility services registration. This position also interprets and implements accommodations as outlined in letters of accommodation.

**Job Description**:
What you will do
Acts as first point of contact for accommodation and accessibility inquiries.

Provides advice on and interpretation of accommodation and accessibility policies.

Monitors waiting lists for services, assesses the level of urgency of student requests, and directs requests to the appropriate support person.

Assists in determining which service best meets needs of student and advises students on policies and accessibility services registration.

Reviews and confirms temporary accommodation plans based upon pre-approved parameters.

Maintains database of student information and points of contact, runs queries, and monitors wait lists.

Performs accounting and bookkeeping duties including expense approvals, tracking balance, and creating reports.

Perform administrative support including medical documentation summaries and general correspondence.

Interprets and implements accommodations as outlined in letters of accommodation.

Coordinates complex cases requiring interim accommodations. Required Education
Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields. Required Experience
More than 3 years and up to and including 5 years of experience. Required Licenses and Certifications
Satisfactory Criminal Records Check required.

Vulnerable Sector Screening required.
Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.

Provide consultation and advice on non-straightforward and/or complex issues.

Interaction with others typically requires interpersonal skills and the ability to understand and influence.

Adapt messages to meet the needs of the intended audience.

Build relationships, trust and credibility.

Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.

Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.

Participate in project team meetings and develop individual project plans.

Lead procedural or technological change within a unit.

Identify new problems and seek information and input to fully understand the cause of problems.

Identify opportunities to improve the effectiveness and efficiency of work processes.

Draw logical conclusions and provides opinions and recommendations.

Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement