Intake Coordinator

1 week ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**

This position acts as the first point of contact for accommodation and accessibility inquiries. This position assesses the urgency of student requests and directs long-term requests to accommodation advisors. This position reviews medical and psychoeducational assessments and implements short-term accommodations. This position provides advice and builds relationships with students, parents, faculty and other university departments and services to facilitate accommodation requests. This position also performs administrative duties.

**What you will do**

Acts as first point of contact for accommodation and accessibility inquiries.

- Performs data analysis of accommodation requests to identify trends, concerns, or issues.

- Performs administrative support and general correspondence.
- Participates in annual recruitment activities such as prospective student visits, Ontario Universities Fair, Fall Preview, March Break Open House, and SOAR program.
- Other duties as required in support of the department and/or unit.

**Required Education**

- Master's Degree or equivalent. In addition, requires a professional designation, certification, or other qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**

- More than 3 years and up to and including 5 years of experience.

**Required Licenses and Certifications** Satisfactory Criminal Records Check required.

- Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**

- Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Builds relationships, trust and credibility.
- Prioritize and distribute work to deliver objectives on time and to the highest standard.
- Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
- Actively participate in project team meetings and develop individual and unit project plans.
- Lead procedural or technological change within a unit.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Seek information and input to fully understand the cause of problems.
- Appropriately assesses risks before making a decision.
- Contribute to the creation and evaluation of possible solutions.
- Take action to remove obstacles and address problems before they impact performance and results.
- Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

**Employment Equity and Accessibility Statement

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