Credit & Collections Strategy Analyst

**Description**

**Who is Just Energy?**

**Just Energy **is a retail energy provider specializing in electricity and natural gas commodities and bringing energy efficient solutions and renewable energy options to customers. Currently, operating in the United States and Canada, Just Energy serves residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.

**Job Summary**:
The Credit & Collections Strategy Analyst within Just Energy’s Credit & Collections team is an important role that works directly with senior leaders on evaluating strategic options and their viability, monitors key performance metrics to identify outliers or deviations in performance and from there partners with a variety of stakeholders to course correct. The role will work directly with our Senior Director of Credit & Collections and will support operational success of our business strategies on this function. This role will work out well if you are the kind of person that gets excited with new challenges and problems to solve for within a structured and well supported work environment. This is not for the ones that are expecting to repeat a set of tasks each day.

**Skill Requirements**:
Must be very comfortable with data, be able to study operational performance reports to quickly understand performance deviations, be able to ask the right questions to infer root cause of performance deviations
- Technical skills: Intermediate MS Excel skill set is a must have. SQL skill is preferred but not required.
- Ability to collaborate: Work effectively with senior leadership within the Credit & Collections team, as well as with resources from other departments with mínimal supervision.
- Flexibility: Must be agile, open to moving priorities and be able to juggle multiple projects at the same time
- Must possess very good communication skills - be articulate and be confident navigating through multiple operational leadership teams.

**Job Duties**:
While the core responsibilities in this role fall under these areas listed below, the role will include general business support to your leadership team on a range of projects identified in the business strategy.
- Analytical & Critical Thinking:

- Evaluate credit and collections strategy viability and feasibility by gathering relevant data points, connecting the dots, running what-if analyses and present outcome of options
- Actively monitor operational performance metrics, highlight performance wins, and drops
- Project Management:

- Own (lead, co-ordinate with multiple internal groups, escalate if needed) the setup of the new processes required to support credit & collections strategy decisions.
- Maintain a list of actionable items identified from strategy sessions, hold operational teams accountable for status updates and push for items stuck in internal pipelines
- Assist with removing roadblocks in operational success which can involve things like chasing down internal stakeholder teams for an update, escalating internally when needed, and communicating updates back to the teams for alignment and resolution
- Operational execution support:

- Assist the core operational team as needed with their daily credit and collections operational tasks to ensure no critical tasks for the team fall through the cracks
- Assist the leadership team on ad hoc support areas that are part of the projects we identify to support our business strategies. Some examples include listening to collections calls to identify collections improvement opportunities on customer conversations, run a test to confirm if the system is working as expected when we introduce a change, partner with legal and regulatory team in the design of collection letter, etc.

**Education**: Bachelor's Degree in a business/analytical field of study (e.g., Business, Finance, Accounting, Mathematics, Management Information Systems)

**Experience**:

- 1-2 years’ experience in roles such as: Associate Business Analyst, Business Analyst, Operations Analyst, Project Coordinator roles within an operational and fast paces business setting

**Primary Location**: CA-ON-Mississauga

**Work Locations**: ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

**Job**: Operations

**Organization**: Canada

**Schedule**: Regular

**Shift**: Standard

**Employee Status**: Entry Level

**Job Type**: Full-time

**Job Level**: Day Job

**Travel**: No