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IT Support Coordinator

2 weeks ago

Mississauga, Canada OSL Retail Services Inc Full time

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

**Position Overview**

The **Information Technology Support Coordinator** is responsible for providing technical support, coordinating IT activities, and assisting end-users with their technology needs at OSL Head Office and field teams. Reporting to the IT Service Desk Manager, the IT Coordinator will work closely with the manager to ensure the efficient operation of technology resources and provide exceptional customer service to internal and field users. This position requires well established organizational skills, a high level of motivation and energy, excellent two-way communication, and preference for working in a dynamic, fast-paced work environment.

**Location; Mississauga**

**Contract** - **6 month**

**Responsibilities;**
- Provide Level 1 and 2 technical support to end-users, addressing hardware, software, and network-related issues.
- Respond to support tickets and inquiries in a timely manner, troubleshoot problems, and provide solutions or escalate complex issues to higher-level IT staff.
- Setup new employees on all required IT equipment’s and systems.
- Conduct training sessions or create user-friendly documentation to enhance user knowledge and self-sufficiency.
- Maintain an accurate inventory of IT assets, including computers, peripherals, software licenses, and other equipment.
- Monitor and record all IT-related expenses, including hardware, software, licenses, maintenance contracts, subscriptions, and professional services.
- Support the implementation of system, policies and procedure while following IT best practices.

**Required Skills;**
- Proven work experience in IT or relevant experience; Minimum 3 years.
- Familiarity with help desk software, ticketing systems, and remote support tools is a plus.
- Strong problem-solving and analytical skills, with the ability to learn new technologies quickly.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with end-users.
- Customer service-oriented mindset with a strong desire to assist and support others.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Detail-oriented with good organizational and time management skills.
- Advanced knowledge of Microsoft Excel, PowerPoint and Word.

**What’s in it for you**:

- Competitive base salary
- Training and development opportunities to grow your career
- Named one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment
- Employee development programs

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.