Dealer Support Coordinator

1 week ago


Mississauga, Canada WilsonHCG Full time

**Overview**:
**Location**: Mississauga, Ontario, Canada

**Date published**: 21-Jan-2025

**Job ID**: 138872

**Description and Requirements**:
**Work Location**:Hybrid (2-3 days Onsite)HO,PDC,WFH
- ** Position Type**:Contract (1 Year)

**Location**:Mississauga, ON

WilsonCTS seeks a Dealer Support Coordinator for a Luxury Motor Vehicle Manufacturing Client. It's a hybrid role (2-3 days Onsite), working out of the Mississauga Branch.

Schedule: Monday to Friday

**Responsibilities**
- Providing first-level support for all dealer parts inquiries via an online CRM Tool and telephone.
- Managing a personal queue of dealer cases and escalating issues as needed and following up to ensure their inquiry is properly addressed.
- Tracking and providing order information regarding shipping, tracking, delays etc.
- Responsible for dealer communication of all updates of Parts Logistics news and Supply Chain Disruptions.
- Maintain the National Parts Newsletter and coordinate with team members for input.
- Support dealer program training.
- Actively improve systems, databases and other tools to properly execute position responsibilities. Complete special assignments as assigned by the Manager.
- General knowledge of the Automotive Supply change and general understanding of OE After Sales preferred.
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers - Bilingual preferred.
- Experience with SAP systems.
- Advanced Microsoft Office skills (Excel, PowerPoint, Word).
- Ability to effectively manage time and prioritize tasks.
- All interested applicants who meet the above qualifications are invited to submit a cover letter and resume_



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