Quality Assurance Supervisor

**About Trophy Foods Inc.**

Trophy Foods is Canada's leading supplier of high quality edible nuts, dried fruit and confectionery products. We pride ourselves on providing the highest quality products, at the best value, through our direct channel of global grower relationships.

Trophy Foods Inc. is Canadian owned and operated with over 40 years of experience in serving our customers. We produce edible nuts, dried fruits, confectionery and bulk foods under our Trophy brand. We also work with grocery retailers, mass merchandisers, drug channel, and food service customers across the country to create and produce a wide variety of private label branded products.

**Overview**:The Junior Quality Assurance Technician is responsible for procuring product samples for evaluation. Duties also involve the inspection of raw material, ingredients, and products at various stages of manufacturing including receiving, processing, and packaging to maintain compliance with established quality standards.

**Hours of work**:

- Morning Shift - 7am to 3pm

**Overview**:The Quality Assurance Supervisor is responsible for assisting the Quality Manager in managing the QA Department and leading the QA Team in maintaining, organizing, and improving the Quality and Food Safety Programs and providing leadership and support to all staff within the QA Department.

**Direct Reports include**:

- 2 QA Specialists
- 4 QA Technicians

**Key responsibilities include, but are not limited to**:

- Maintain our Certified GFSI program: the BRC Global Standard for Food Safety.
- Maintain and improve the Quality Assurance Programs as required.
- Manage personnel and day-to-day running of the laboratory.
- Maintain written Company polices related to ensuring product quality and product safety and if necessary, add new polices that must be reviewed and approved by QA Manager or VP Food Safety.
- Provide employee training related to GMPs and HACCP Program.
- Enforce GMPs in the Plant.
- Interface with Customers and Government Agencies as required during visits, inspections, and customer audits.
- Ensure proper implementation of various processes as they relate to formulation and processing procedures.
- Solve issues related to raw materials, ingredients, and process control.
- Investigate and respond to customer and consumer complaints as per the established Consumer Complaint Program.
- Initiate and help implement corrective action as a result of customer complaints and internal audits.
- Evaluate new and existing suppliers of commodities, ingredients, cleaning chemicals, and packaging materials if necessary.
- Meet daily with the Operational departments to discuss incidents related to food safety and quality. Work to resolve procedural non-conformances, products on hold, compliance issues in a timely manner.
- Interact with suppliers, customers, and company personnel in all departments of all Trophy Plants - Production, Scheduling, Maintenance, Engineering, Marketing, Sales, Procurement, Warehouse, and Finance.
- Provide direction to operational teams whenever processes fall out of control.
- Keep the VP Food Safety and Quality Manager abreast of significant issues or developments identified during course of daily activities with recommendations of corrective action to rectify situation.
- Lead continuous improvement initiatives with respect to GMPs and Food Safety with all plant departments.
- Contribute to continuous improvement of existing processes and products.
- Other duties as assigned by Quality Manager or VP Food Safety & Quality.

**Experience, Qualifications, and Educational Requirements**:

- Bachelor of Science (Food Science, Microbiology) or diploma/degree from related discipline.
- 5 years of food industry experience including 2 years of supervisor experience preferred.
- Must be trained in at least one GFSI Benchmarked food safety standard (BRC preferred) and have experience implementing and managing food safety systems in a food manufacturing environment.
- Knowledgeable in understanding the Food & Drug Act and Regulations, Consumer Packaging & Labeling Act & Regulations, and Nutrition Labeling Regulations is an asset.
- Must have HACCP qualification (ideally advanced level).
- Must have internal audit training.
- Must be competent in using standard computer software packages including Microsoft Word, PowerPoint, Excel, flow chart programming, label programming.
- Ability to read and interpret documents such as Food and Drug Act and Regulations, Consumer Packaging & Labeling Act & Regulations, and other procedure manuals dealing with Food Laws (domestic and foreign).
- Ability to develop and write policies, procedures, programs, report forms, charts, and correspondence.

**Job Type**: Permanent

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Morning shift

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