Supervisor, Quality Assurance

**Who is Mother Parkers?**

We are one of the largest tea and coffee manufacturers in North America, with a mission to create a better beverage experience for our customers. As a leading customer solutions provider to some of North America’s largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their clientele. Our team of coffee and tea experts are deeply passionate about what we do, proud of our 100+ years of business success, and excited about building a future with endless possibilities. Come join our team and work among the best, collaborate with high performers, and contribute to challenging work every day

**The Role**:
We are looking for a Quality Assurance Supervisor to join our team; someone who strives for better solutions, better quality, and better adoption of control processes. You will make an impact by looking for opportunities to improve processes, production speed, people, and audit scores. You will continuously seek out ways to enhance the quality performance of the site, the team, and the work culture.

**What you get to do**:

- _ Lead. _You will manage the work of 10 direct reports, plan and oversee the hourly production shifts, provide training and skills development, and conduct performance reviews. You will supervise the sanitation crew, create work assignments, and verify performance. You will initiate and take appropriate action to ensure the integrity of the SQF code.
- _ Ensure quality operations._ You will conduct daily GMP audits and follow up; execute traceability exercises; and update quality SOPs. You will verify documentation of day to day operations is complete and compliant. You will support and lead third party audits and inspections, customer-quality visits, internal quality audits. You will conduct QC Organoleptic analysis and approvals.
- Investigate. You will follow up on issues of non-compliance and product defects. You will lead the investigation and resolution of low-medium quality incidents, product holds, customer and consumer complaints.

**What you bring to the role**:

- The experience._ _You have 4+ years of experience in a food, beverage, pharmaceutical manufacturing environment combined with a degree or diploma in Sciences, Industrial Engineering, or a related field. Alternatively, you may have earned your science knowledge in microbiology and chemistry through 7+ years of direct experience with on-the-job training in the food and beverage manufacturing industry. You have a thorough understanding of a GFSI certification program (SQF, BRC, FSSC 22000), and have experience creating and maintaining a HACCP based food safety system. You have experience with laboratory analytical equipment and operation.
- The ownership. You have a food safety and continuous improvement mindset and approach challenges as problems to be solved, not issues to be passed on. You can independently own and meet your deliverables as a collaborative team leader, inspiring high performance, quality, and efficiency. You take cost-control, safety, and quality incredibly seriously and can manage conflict, mentor individuals, coordinate schedules, and identify gaps in skills or resources.
- The interpersonal skills. You are empathetic with exceptional levels of patience and can convey a sense of urgency. You have outstanding communication skills and can work closely with the production floor, operations, and engineering teams. You have the confidence to say no, to stop production, and to defend your choices based on logic, science, and insights. You can influence without authority and work in partnership with leaders across teams and at the executive level.

**What we offer you**:

- Flexible work hours.
- Competitive Total Rewards package - health benefits coverage on day 1, employer matched retirement savings plans, optional Health or Wellness Spending Accounts.
- Employee discount program on our coffee and tea products.
- Dress for your day: Come in your casual dress attire every day, unless you have a client meeting.
- Tuition Assistance Program - we value continuous learning and self-development.