Assistant Coordinator, Aquatics

**Job Purpose**:
This position reports to the Assistant Director, Sport & Student Engagement, and receives leadership from the Sport & Aquatics Coordinator. The Assistant Coordinator, Aquatics oversees the day-to-day operations of the Aquatics Centre (the Aquatics Centre is coordinated in conjunction with the Sport & Aquatics Coordinator) to ensure that a high-quality experience is delivered to all Trent students and community members.

In collaboration with the Sport & Aquatics Coordinator, this position coordinates and supervises the Aquatics program operations, involving both the 25m pool and the therapy pool, as well as the delivery of a broad range of aquatics programs to meet the needs of Trent University students, staff/faculty, and community members. This position contributes ideas to new program development, and makes recommendations on ways to increase program registrations, and support membership sales and retention by ensuring that appropriate and high-quality programming is offered.

**Key Activities**:
**Program Development & Delivery**

1. Administers a range of aquatics programs, first aid courses, and aquatics leadership programs for different age groups, abilities, and audiences, with a focus on increased participation, lifeguard retention, and revenue generation.

2. Contributes to the development of policies and procedures that support the operation of the aquatics programs with specific emphasis on quality programming and risk management.

3. Ensures that all equipment is inspected, monitored, and maintained in good working order to ensure compliance with prescribed operating and safety standards.

4. Works cooperatively with the Pool Operator and/or Assistant Pool Operator and reports physical problems to Pool Operator and/or Assistant Pool Operator to ensure that pool is operating within legislated guidelines. Performs monthly safety check of pool.

5. Supervises and ensures that daily water testing of the pool (when on shift) is conducted to ensure it meets the Public Health Unit standards.

6. Ensures that all aquatics equipment is inspected, monitored and maintained in good working order to ensure compliance with prescribed operating and safety standards (working with the service provider, as required). Orders supplies or materials as needed.

**Sales & Customer Service**

1. Contributes ideas to new program development, makes recommendations on ways to increase registrations and supports retention by ensuring that appropriate and high-quality programming is offered.

2. Responds in a professional and timely manner to inquiries, complaints or suggestions from student or the public, providing effective follow-up as required, adhering to the Athletics Department Customer Service Commitment.

3. Leads by example by consistently promoting a positive and professional image and encouraging a welcoming environment and courteous service to every visitor of the Aquatics Centre.

4. Works with the Assistant Director, Customer Engagement and Operations to ensure all aquatics staff are trained in customer service and are knowledgeable in all program areas to respond to inquiries effectively.

5. In the absence of other full-time staff, monitors all areas of the Athletics Centre to ensure that exemplary customer service is delivered; addresses any customer service issues that may arise, and provides direction and support to part-time student staff as needed.

6. Has a strong knowledge of the programs and services offered by the Athletics Centre and responds to inquiries from visitors and the general community.

**Administration**

1. Oversees administrative processes for aquatics programs, including collaboration with other staff, as appropriate, to facilitate program coordination; booking spaces; developing program schedules; marketing; program registration; client accounts; and communication.

2. Develops content and works with the Finance & Facility Booking Coordinator to provide information for the PerfectMind recreation management software in a timely manner to support program registration.

3. Schedules all pool activities and private rentals to ensure optimum pool usage, taking into consideration the resources and needs of Trent students and other user groups (community members, swim clubs, rental groups, etc.).

4. Assists in entering rental contracts into the PerfectMind software system and assists in developing contracts and agreements with external user groups/partners in the use of the aquatics and facilities for student engagement programs.

5. Participates in regular Trent Athletics & Recreation departmental meetings.

**Human Resources**

1. Responsible for hiring and training part-time student staff to support the operation of the aquatics centre and programs in collaboration with the Sport & Aquatics Coordinator.

2. Ensures that an appropriate level of staffing is in place for program delivery and to meet safety requirements.

3. In collaboration with the Sport & Aquatics Coor