Claims Administrator/resolution Specialist

1 day ago

Mississauga, Canada Chicago Title Insurance Company Full time

For over 70 years, Chicago Title has proudly provided security for Canada’s real estate transactions. When it comes to peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time. Owned by Fidelity National Financial, North America’s largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology. Our focused, Canadian-based organization lets us respond quickly to our clients’ needs. We’re not just in the title insurance business; we’re in the client success business. We put the customer first, listening carefully to hear your unique needs and providing creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer. We never rest, nurturing our workforce to be the top tier in the industry, letting our clients experience peace of mind.

**Primary Responsibilities**:
**Property Tax Claims**
- Promptly review new claims as assigned, specifically regarding real estate property tax claims
- Initiate contact required to meet service levels with the insured or law firm
- Clarify the details of the claim, review coverage under the applicable policy
- Request further information/documentation as required to proactively adjudicate the claim and positively confirm or deny coverage

**Construction-Related Claims**
- Once a Claims Counsel has accepted coverage on construction-related claims involving municipal enforcement, the claim will be transferred to the Resolution Specialist to determine resolution strategies, including working with contractors, engineers, and architects on obtaining quotes to resolve the claim.

**General Duties**
- Retain and instruct external professionals as needed (adjuster, lawyer, surveyor, appraiser, contractors
- Negotiations of settlements, and review of files for potential recovery
- Follow standard internal guidelines and processes with respect to file management, including naming conventions, efficient and orderly file entries, status updates, escalation process for coverage and denials, recording particulars in claims software, setting applicable reserves, requesting and making payments and closing completed files promptly

**Qualifications**:

- Law Clerk designation
- Minimum 5 years of experience as a real estate law clerk in a firm and/or title insurance environment
- Knowledge and understanding of real estate practices, from start to finish, while understanding title issues and their resolution
- Solid understanding and interpretation of current legal terminology
- Strong written and oral communication skills
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail

CTIC offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Work Location: Hybrid remote in Mississauga, ON L5T 2X9

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