Claims Specialist

5 days ago

Mississauga, Canada AMJ Full time

We are AMJ Home Delivery; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the AMJ Home Delivery team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services and reducing damage. We are looking for talented, hard-working individuals to join our growing team. Your career in the quickly evolving logistics industry awaits you at AMJ.

**What You’ll Do**
- Investigate claims submitted by customers, reviewing documentation such as inventory lists, photos of damages, and statements from movers.
- Conduct interviews with customers, movers, and other involved parties to gather relevant information.
- Assess the extent of damage or loss to goods and property.
- Determine whether claims are valid based on AMJ policies, legal requirements, and insurance coverage.
- Ensure all claims are properly documented and filed in the AMJ’s claims management system.
- Maintain detailed records of the claims process, including communications with the customer, evidence gathered, and resolution status.
- Work closely with operations and customer service teams to ensure proper handling of claims.
- Communicate effectively with the moving crews or drivers involved to gather relevant information regarding the cause of the incident.
- Manage the payment process for approved claims, including issuing checks, arranging for repairs, or organizing replacements.
- Escalate complex or unresolved issues to higher-level management.
- Work to minimize company liability by ensuring that all claims are processed thoroughly and fairly.
- Able to read and comprehend English to ensure your safety and the safety of those working around you.
- Other duties as assigned

About AMJ

Through our commitment to industry-leading technology and creative problem-solving, we are confident that AMJ will be home to the most rewarding work of your career. If you are looking for rapid growth, constant learning, dynamic challenges, then you’ll find that amazing career opportunities are awaiting you at AMJ.

No matter who you are, AMJ is a place you can call home. We’re a community of innovators, risk takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger together. We are well positioned for success. We value and rely on the collective voices of our employees, customers, communities and suppliers to help us build a better company. Everyone is welcome at AMJ.

Interested applicants should submit their resume and cover letter with salary expectations online.

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

**Benefits**:

- Company events
- Extended health care
- On-site parking

Ability to commute/relocate:

- Mississauga, ON L5T 2B2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- warehouse: 1 year (preferred)
- Inventory control: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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