Claims Specialist

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

**The Company**:
OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.

**About the role: 4 days in the office, Mississauga.**

We are currently seeking a **Claims Specialist.**The Claims Specialist will be responsible for the investigating and processing of claim closures for logistics carrier and warehouse claims. The position will liaise directly with Finance, Sales, Supply Chain Management and 3rd Party Logistics partners, and the Canada Border Service Agency (CBSA) as required. The role is responsible for a high-level understanding and control of Logistics claims processes across different divisions, products and customer fulfillment directives. Responsible for the Claims process including Standard Operating Procedures implementation, aging claim closure, tracking and disputes.

**What you’re responsible for**:

- Assessing and authorizing the completion of Logistics claim closure tasks and final system entries
- Key authority for claim closure processes and reconciling outstanding balances with Finance
- Support month
- end responsibility to close aged or outstanding items
- Work with management to identify and outline cost savings projects in relation to claims
- Update and manage claim logs / reports as necessary
- Creating carrier claims, e-commerce claims and / or warehouse claims as needed
- Adhoc activities as required

**Knowledge**:

- SAP / ERP competency required
- Advanced MS Office (Excel, PowerPoint) required
- Logistics transportation law, understandings required
- Data retrieval and manipulation experience with demonstrable, verifiable output and report creation

**To join our team**:

- University Graduate preferred or College Diploma
- 2-3+ years Logistics Claim Management inclusive of document verification process and claims processes
- Strong Consumer Goods market familiarity in Canada.

**What we offer**:

- A competitive base salary plus bonus and other perks
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.