Service & Parts Coordinator

1 week ago

Moncton, Canada Lounsbury Heavy-Duty Truck Full time

**The Opportunity**:
**Lounsbury Heavy-Duty Truck Centre**in **Moncton**is looking for a **Service and Parts Coordinator.**

This is a full-time position, Monday to Friday from 8am to 5pm, and a rotational Saturday. Some evenings may be required.

**Why Work with Us?**:
**Lounsbury Heavy-Duty Truck Centre** is committed to investing in our employees through training programs and a great work environment, plus:

- Competitive Wages
- Group Benefits Plan, including health, dental, vision, and life insurance, that begins on your first day
- Pension Plan
- Great work culture
- Employee discounts on cars and furniture

**Responsibilities**:

- Oversee workflow in the Parts and Service Department, ensuring a customer-focused approach for the ultimate service experience.
- Follow the entire service process, including greeting customers, creating repair orders, checking warranty, recalls, and campaigns, and performing technical follow-up with engineers.
- Schedule appointments, order parts through the Parts Department, and ensure a smooth workflow.
- Ensure accurate and detailed information is gathered and relayed to the shop/technician.
- Work with the Parts Department to ensure that the necessary parts are available for scheduled jobs and follow up on any parts that are on order.
- Recommend customers the appropriate maintenance requirements.
- Create estimates when required.

**Qualifications**:

- High school diploma or equivalent
- Must have a valid driver’s license and a clean driver’s abstract
- Must be computer literate and able to use multiple platforms
- Experience in the truck, rental, or automotive industry is an asset
- Strong attention to detail
- Strong interpersonal, customer service, and troubleshooting skills
- Team player with a sense of urgency and ability to multitask
- Good work ethic and detail-oriented

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