Service Manager

**Parts for Trucks** has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. With operations coast to coast, **Parts for Trucks** offers a complete range of products and services for all makes of trucks and trailers. We take pride in our commitment to excellence and customer satisfaction.

We are currently seeking a dedicated and experienced **Service Manager** to oversee our service department. Reporting to Regional Service Manager, the **Service Manager** will be responsible for overseeing all aspects of our service department, including managing a team of skilled technicians, ensuring efficient operations, and delivering top-notch customer service. Your leadership will play a crucial role in maintaining our reputation for excellence in the heavy-duty truck repair industry.

**Key Responsibilities**:

- **Staff Management**: Manage, mentor, and develop a team of technicians, providing support, feedback, and coaching to ensure high-quality workmanship and a cohesive team. Participate in staff hiring, training, and development initiatives with the leadership team.
- **Service Operations**: Work with the Foreman to oversee day-to-day operations of day and night shifts, scheduling, and workflow to ensure efficient and timely service delivery while maintaining the highest standards of quality and safety.
- **Customer Service**: Interact with clients, address their needs, and resolve any issues or concerns. Foster strong customer relationships and ensure repair service is delivered promptly and to the highest quality standards.
- **Reporting**: Provide regular reports and updates to senior management on department performance, issues, and potential improvements. Monitor revenue, expenses, workflow, and shop proficiency to ensure profitability, identifying areas for improvement.
- **Safety**:Cultivate a safe working environment through regular communication and ensuring adherence to applicable safety policies and procedures.

**Requirements**:

- Previous years of experience in a management or supervisory position in the heavy-duty truck repair or automotive service industry.
- Strong technical knowledge of heavy-duty trucks and their components. Licensed Truck & Transport Technician is preferred.
- Exceptional leadership and team management skills with a proven ability to motivate and develop staff.
- Excellent customer service and communications skills.
- Strong problem-solving abilities and a results-driven approach.
- Formal education in Business Administration or comparable experience is an asset.
- Proficient computer skills, including experience with service management software and Microsoft Office.
- Well versed in all areas of safety applicable to the truck and transport trade.
- Ability to do occasional heavy lifting (up to 80 pounds) and be physically active.

We offer a competitive compensation package, including group benefits and a retirement savings plan, safety allowance, and employee assistance program. Salary will be commensurate with qualifications and experience.
- Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

**Experience**:

- Management: 4 years (preferred)

**Location**:

- Moncton, NB (required)

Work Location: In person