Weekend Night Auditor

1 week ago

Cambridge, Canada Best Western Plus Cambridge hotel Full time

**Job Overview**
We are seeking a detail-oriented and customer-focused weekend Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, performing nightly audits, and providing exceptional guest services to ensure a pleasant experience for all visitors.

**Responsibilities**
- Conduct nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Manage front desk operations, including check-ins and check-outs, while providing excellent customer service.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain accurate records of room availability, reservations, and billing information.
- Utilize phone systems to handle incoming calls and assist guests with their requests promptly.
- Ensure the lobby and front desk areas are clean, organized, and welcoming for guests.
- Collaborate with other hotel departments to ensure seamless communication and service delivery throughout the night.

**Requirements**:

- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficient phone etiquette and ability to handle inquiries professionally.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software and phone systems is advantageous.
- Excellent attention to detail and organizational skills to manage multiple tasks effectively during night shifts.
- Ability to work independently and maintain a calm demeanor in high-pressure situations.

Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel during overnight hours

**Job Type**: Part-time

Pay: $19.05 per hour

Schedule:

- Every Weekend
- Night shift

Work Location: In person

Expected start date: 2025-07-10

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