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Banquets - Supervisor

2 weeks ago

Edmonton, Canada Northland Properties Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Under the responsibility of the Event Supervisor, the supervisor actively participates in the organization of banquet events. They organize and supervise activities related to Event and meeting services according to established standards. When required, it also performs supervisory tasks for the outlets of the restoration.
Tasks and responsibilities
- Motivate, supervise, train and mentor service employees under his / her responsibility;
- Supervise the smooth running of meals and coffee breaks;
- Distribute work and plan schedules for servers and team members;
- Perform administrative duties related to payroll and tip distribution;
- Ensure the highest quality of customer service and satisfaction during and after the service and handle complaints where applicable;
- Organize the assembly and disassembly of banquet halls;
- Participate in the coordination of events and ensure the smooth running of these events;
- Ensure effective communication within his department and with other departments of the hotel;
- Ensure the optimal use of all facilities and respect established budgets;
- Conduct daily inspection of service areas and ensure compliance with hygiene, sanitation, health and safety standards;
REQUIREMENTS / Required skills, knowledge and abilities
- A minimum of three (3) years of relevant experience in a similar function;
- Very good knowledge of the MS Office suite (Word, Excel and Outlook);
- English language proficiency (knowledge of another language will be considered an asset);
- Strong customer service and anticipation skills;
- Recognized leadership and professionalism;
- Ability to manage priorities and work under pressure;
- Strong skills in communication, teamwork and team management;
- Autonomy and dynamism;
- High availability and flexibility in working hours;
**SUMMATION**:
Submission of resume does not guarantee an interview. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.