Banquet Manager

2 weeks ago

Edmonton, Canada West Edmonton Mall Full time

The Banquet Manager is responsible for supervising, directing and coordinating the daily activities and operations of Fantasyland Hotel’s 25,000 square feet of high volume banqueting space.

Primary Responsibilities:

- Planning, organizing, and evaluating the daily operations of Fantasyland Hotel’s Banquet department to ensure a quality dining experience is presented to our guests.
- Ensuring adherence to quality expectations and services standards along with identifying, developing, and implementing new ways to increase organizational efficiency, productivity, and quality.
- Ensuring consistency and the highest level of service by training and developing staff, managing, co-coordinating, and scheduling the activities of the Banquet team.
- Acting as a liaison with Banquet clients to ensure the proper and smooth operations of all banquet and conference events.
- Developing supervisors and banquet captains, coordinating performance of Banquet staff and assisting in scheduling.
- Preparing invoices and billing for banquet functions while adhering to all division and local standard and procedures.
- Preparing annual budgets, employing cost controls, managing labor costs, and capital expenses.
- Responsible for liquor and food inventories and managing the liquor storeroom and stock.

Desired Qualifications:

- A minimum of five (5) years of experience in the Banquet industry in a management-based position with a hotel property or in a high end catering environment.
- Post-secondary education in hospitality management, business management or completion of industry related training is an asset.
- Previous experience overseeing large operational teams and large scale banquet function planning complemented by an extremely professional demeanor with a strong working knowledge of quality serving practices, procedures, and standards.
- Excellent customer service and problem-solving skills and the ability to effectively deal with changing customer needs and demands while remaining calm and professional at all times.
- Outstanding leadership, communication, computer, and organizational skills with the ability to work in fast-paced, progressive environment are highly preferred.

Terms of Employment:

- This is a full-time positions that requires flexible availability.
- This is a salaried position that depends on experience and qualifications.
- Must be able to pass a basic security clearance.

**Job Types**: Full-time, Permanent

Work Location: In person

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