Dispatcher - Winter 2022-2023

5 days ago

North Vancouver, Canada Grouse Mountain Full time

DISPATCHER

**Job Title**: Dispatcher

**Department**: Mountain Operations

**Reporting Manager**: Supervisor, Dispatch & Mountain Operations Duty Manager

**Role Status**: Part Time Seasonal (November - April)

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities of the Role**:
- Ensuring inter-departmental communications are relayed in a timely and efficient manner
- Managing a multi-line switchboard and VHF radios
- Coordinating communication and dispatching the proper resources in emergency situations
- Ensure accident report forms are entered into CWSAA and Microsoft Access program on ongoing basis
- Collecting and reporting weather data for internal use such as daily mountain reports and external use

including Environment Canada, the Snow phone, website updates and various media outlets in a timely fashion
- Recording and reporting daily operations including but not limited to; emergency response, operational changes,

transport requests, missing persons and maintenance issues into digital dispatch log
- Coordinating, logging and tracking the transport of goods and patients around the mountain
- Customer relations with guests that frequent the office.
- Assisting managers with various office tasks and delegating duties to operations staff
- Maintaining a clean work environment, assisting with cleaning of staff spaces
- Other duties as required

**Requirements**:
- Proficient in Microsoft Office, PowerPoint and Excel
- Knowledge of mountain operations, geography of mountain, and facilities of the mountain preferred
- Previous experience with 1Risk systems, including Dispatch Command, an asset
- Previous multi line switchboard phone & VHF radio experience an asset
- Must possess great communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Ability to work early mornings, days, evenings, weekends, and some holidays as required

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