Care Coordinator

**Join Our Mission**:
At Angels My Way Home Care, we believe that every senior deserves to age with dignity, comfort, and joy. Our mission is to provide compassionate, high-quality care that empowers our clients to live their best lives at home. We are looking for a dedicated Care Coordinator & Staff Trainer who shares our passion for making a positive impact on the lives of seniors and their families.

**Summary of Position**:
As the Care Coordinator & Staff Trainer, you will play a crucial role in ensuring that our clients receive exceptional care and that our caregivers are supported, trained, and motivated. You will serve as the vital link between our clients, caregivers, and the community, fostering relationships that build trust, enhance service quality, and contribute to the growth of Angels My Way Home Care. Your role is essential in upholding our commitment to excellence and ensuring that our values of compassion, integrity, and professionalism are reflected in every interaction.

**Key Responsibilities:

- **
- Client and Caregiver Engagement: _
- _Conduct initial visits to clients' homes for the first interaction and assessment, ensuring that personalized care plans are developed to meet each client's unique needs.
- Conduct regular visits and calls to clients to assess and update their care needs, ensuring they receive personalized, high-quality service.
- Build strong relationships with caregivers, providing them with the support, training, and resources they need to excel in their roles.
- Monitor caregiver performance through onsite visits, phone calls, and training programs, ensuring compliance with our procedures and standards.
- Retrain staff as needed to enhance customer service and ensure that the highest standards of care are consistently met.
- Training and Development: _
- Design and implement comprehensive training programs for new and existing staff, ensuring they are equipped with the skills and knowledge to deliver exceptional care.
- Lead monthly training sessions and orientation programs for new hires, instilling our values of empathy, respect, and professionalism.
- Develop and update policies, procedures, and Health & Safety programs as needed to maintain a safe and effective work environment.
- Community Outreach: _
- Establish and maintain relationships with family members, retirement homes, and long-term care facilities, raising awareness of our services and expanding our network.
- Host community events in collaboration with other departments to attract new clients and staff, strengthening our presence and reputation in the community.
- Administrative Duties:_
- Create and update policies and procedures as needed.
- Accurately document all client and staff interactions in our systems, ensuring timely updates and clear communication across departments.
- Organize workflow and manage appointments, ensuring that all tasks are completed with precision and care.
- Prepare and maintain management reports to track performance and provide insights for continuous improvement.
- Cover for other department managers when they are away or in an absent position, ensuring continuity of operations.
- Operational Support: _
- Participate in after-hours phone rotation, demonstrating flexibility and dedication to our 24/7/365 operation. Be prepared to work unpredictable hours, including days, nights, weekends, and holidays as needed.
- Attend staff meetings, workshops, and other required events to stay informed and engaged with the team.
- Perform additional duties as assigned to support the overall success of the agency.
- Qualifications:_
- Personal Support Worker certificate with a minimum of 5 years of proven experience in a similar role.
- Proficient in MS Office and general computer literacy.
- Excellent verbal and written communication skills in English.
- Reliable vehicle and ability to travel as needed.
- Previous management experience with a focus on staff training and development.
- Strong interpersonal skills, with the ability to work independently and as part of a team.
- Excellent time management skills and attention to detail.
- High moral standards, with a commitment to maintaining privacy, confidentiality, and a professional appearance.
- Genuine concern for helping others, with a kind and courteous demeanor.

**Why Join Us?**

At Angels My Way Home Care, we are more than just a team—we are a family dedicated to making a difference. We offer a supportive, collaborative environment where your contributions are valued, and your growth is nurtured. If you are passionate about providing outstanding care and helping others achieve their best, we invite you to join us on our mission to transform the lives of seniors and their families.

Pay: $20.00-$21.00 per hour

Expected hours: 35 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Commuter benefits
- Extended health care
- On-site parking

Flexible language requirement:

- French not r