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Service Center Support

2 weeks ago

Surrey, Canada Altec Industries, Inc. Full time

**Why Join Altec?**

**Altec** is proud to have a long history and commitment to Canada. **Altec's primary products** - Made in America - include Aerial Devices, Digger Derricks, Cranes, Chippers, Tracked Equipment, and Specialty Products, found in over 100 countries around the world. In addition to our 8 major manufacturing facilities, **Altec** has three final assembly plants, 40+ service centers and an extensive network of field service technicians.

**Settle in with an Original Equipment Manufacturer (OEM) in an Essential Industry (supporting Utilities, Tree Care, & Telecom).**

**Why Altec?**
- Values that include Enjoyment of Work and Family
- Career focus, with growth & development encouraged within Altec
- A team environment that shares a passion for service
- Competitive Compensation that rewards performance
- **Comprehensive Benefits including extended health care, dental and vision care, RRSP match, wellness programs, company events, tuition reimbursement, paid vacation**

**The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.** This critical service support position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

**Basic Qualifications, Experience, and Skills Required**
- High School Diploma or GED required and
- Two years of experience in industry related field **required** (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

**Or**
- Bachelor's Degree and
- One years' experience in industry related field **preferred** (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

**Also,**
- Hydraulic or mechanical background preferred
- Must have demonstrated experience of providing high levels of customer support
- Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
- Demonstrated Problem Solving Skills
- Strong attention to detail
- Solid team player with a collaborative nature
- Ability to multitask and handle multiple transactions
- Ability to work effectively in a fast-paced environment
- Excellent written and verbal communication
- Travel 0 - 25% of the time

**Major Responsibilities**

**Duties below represent the scope of the position.**

**Administrative Service Support**
- Creates accurate and timely repair orders.
- Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
- Performs specific customer requirements for the opening and closing of Service Requests.
- Resolves problems with strong analytical and administrative abilities.
- Resolves Level 1 and 2 Installed Base updates.
- Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.

**Inventory Service Support**
- Conducts Freight debrief per established standards.

**Parts Service Support**
- Conducts Stock parts order entry, form entry as directed per established standards.
- Researches parts with assistance/oversight of applicably trained peers and/or supervision.

**OTHER POSITION SPECIFICATIONS**:

- Demonstrated record of responsibility
- Extremely detail oriented
- Customer Service Oriented
- Motivated, goal oriented and persistent
- Maintain Company confidentiality
- Must handle stress and deadlines well
- Participate in Continuous Improvement Initiatives

**Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork