Call Center Agent

1 week ago

Surrey, Canada Ollerhead & Associates Ltd Full time

Job Overview:
As a Call Center Agent for our Architecture, Engineering & Design firm, you will be the first point of contact for clients, architects, engineers, and other stakeholders seeking information, assistance, or support.

**Responsibilities**:
Client Communication:

- Answer incoming calls from clients and external stakeholders, addressing inquiries, providing information, and offering assistance.
- Communicate effectively and professionally, demonstrating a clear understanding of architectural and engineering concepts.

Client Feedback Collection:

- Gather feedback from clients regarding their experiences with the firm's services and communication.
- Document feedback and escalate issues or concerns to the appropriate departments.

Documentation and Record Keeping:

- Maintain detailed records of client interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
- Generate reports on call center metrics and performance as needed.

Qualifications:

- High school diploma or equivalent.
- Basic understanding of windows base systems.
- Excellent verbal and written communication skills.
- Excellent verbal communication skills.
- Organizational and multitasking abilities in a fast-paced environment.

**Job Types**: Full-time, Part-time

**Salary**: $22.90-$27.10 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- Secondary School (preferred)

Work Location: On the road

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