Customer Service Representative

6 hours ago

Surrey, Canada Universal TV Service Centre Full time

**Job Summary**

**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Analyze customer needs and recommend appropriate solutions or products.
- Utilize upselling techniques to enhance customer satisfaction and drive sales.
- Maintain detailed records of customer interactions and transactions through data entry.
- Ensure adherence to company policies and procedures while handling customer concerns.
- Collaborate with team members to improve service delivery and customer experience.

**Requirements**:

- Previous experience in customer service or sales is preferred.
- Strong phone etiquette and communication skills in English.
- Ability to analyze situations effectively and provide suitable solutions.
- Proficiency in data entry with attention to detail.
- A positive attitude with a commitment to delivering outstanding customer service.
- Ability to work well in a team-oriented environment while also being self-motivated.

Join our team today and contribute to creating exceptional experiences for our customers

Pay: $16.75-$26.33 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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