Front Desk Supervisor

4 days ago

Victoria, Canada Strathcona Hotel Full time

**Summary of Position**: As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving. **Responsibilities**: - Demonstrate a commitment to provide warm, friendly service - Answer & appropriately qualify all incoming calls on multi-line telephone system - Efficiently & accurately process check ins and check outs - Maintain a high level of professionalism in all aspects of job performance - Assist in the necessary day to day operations of the Front Office - Train new staff, and coach team members to enable them to reach their full potential - Resolve customer complaints, and issues in a quick and efficient manner - Build strong relationships with internal customers, and liaise with departments such as housekeeping, maintenance and security Perks include 50% off food, $100 house charge account for staff meals, free concerts, free parking, Health and Dental benefits after 3 months **REQUIREMENTS**: - Minimum 2 years hotel front desk experience, - Previous supervisory experience - Passion for guest service - Must be a team leader - Excellent interpersonal and time management skills - Exceptional communication skills, both written and oral - Must be a team oriented & motivated individual - Highly organized, results-oriented with the ability to be flexible and work well under pressure - Knowledge of Word, Excel and Property Management Systems - Cash handling and processing experience - Knowledge of Victoria and surrounding area and attractions - Night audit experience an asset - Must be able to work a flexible schedule, including evenings and weekends - minimum of one year supervisor experience - proof of vaccination status required Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center". ***_ _**OUR VENUES** - The Sticky Wicket Pub and Restaurant - The Maple Room - The Rooftop Patio - Distrikt - The Clubhouse Bar - Big Bad Johns - The Games Room - The Strath Ale, Wine and Spirit Merchants

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