Scrum Master, Contact Center

2 weeks ago

Toronto, Canada Cognizant Full time

We are looking for a highly skilled Scrum Master with experience in Contact Center technologies. You will be managing agile project delivery, facilitating communication, and ensuring efficient workflows.

**In this role, you will**:

- Collaborate with customers across sales, marketing, servicing, and operations to identify problems and goals.
- Define product requirements based on user needs, compliance requirements, and technical capabilities.
- Stay up to date on emerging contact center, Cisco, and communication tooling trends..
- Act as product liaison for contact center platforms—ensuring seamless integration with CRM's, other platforms and compliance systems.

**What you’ll need to succeed (required skills)**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years experience in working within a Contact Center environment.
- Deep understanding of Scrum principles, Agile frameworks, and SAFe or other scaling models.
- Proven ability to build relationships and collaborate effectively with internal customers and external partners.
- Superb communication and interpersonal skills with the ability to lead teams effectively.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

**Working Arrangements**:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs..

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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