Residence and Membership Associate

**Residence and Membership Associate (early**
**morning/open shifts)**
Hamilton Downtown Family YMCA
79 James Street South
Hamilton, Ontario
L8P 2Z1

**Hourly Rate**:$15.00
**Position Status**: Part-Time
**Placement**:Immediate***

**Nature & Scope**
The Residence and Membership Associate provides assistance to the
Residence operation and membership department at the Hamilton
Downtown YMCA. This role involves residents and member customer
support, updating paper and electronic files, as needed, AVOCADO
support, and front-line duties as assigned.

This position will also be responsible for administrative functions at
the Residence Service Desk and communication to members and potential
members in the areas of registration and information. The successful
incumbent must be an effective communicator with an appreciation for
the need to exhibit appropriate empathy based on individual situations as
may be presented.

This is a part time position will require an availability to work a flexible
schedule; include **early mornings/open shifts**, evenings, weekends and
holidays. The successful incumbent will have responsibilities in facilitating
personal financial assistance interviews and coordinating administrative
functions related to the Membership Sales & Service area and the
provision of excellent customer service to members, participants, staff
and volunteers.

**Responsibilities**
- Play a key role at the information hub of the branch***
- Data entry utilizing Avocado Software
- Conducts personal financial assistance interviews exercising sound
- judgment and confidentiality- Administrative responsibilities and support to the Membership

Manager in ensuring the membership processes are followed to
standard; front line role in processing memberships, cancellations,
Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Member access responsibilities including use of Avocado Software

and member account interpretation

**APPLY NOW**

If you are interested in this position,
please **CLICK HERE** to complete the
YMCA Employment Application form
and follow the instructions for
submitting your cover letter and
resume, along with documentation
to verify requirements of the
position.

**We thank all applicants, however,**
**only those considered for an**
**interview will be contacted.
**Accessibility**:
The
Hamilton/Burlington/Brantford is
committed to creating an inclusive
environment that accommodates all
individuals, including those with
disabilities. We support the goals of
the _Accessibility for Ontarians with _
- Disabilities Acts (AODA) _and have
established policies, procedures and
practices which adhere to the
accessibility standards set out in the
AODA. Should you require any
accommodation throughout the
recruitment process please do not
hesitate contacting our Human
Resources Department.

The
Hamilton/Burlington/Brantford is an
equal opportunity employer.

**Responsibilities continued:
- Front line role in collection of accounts, screening/intake of residence
- Administrative responsibilities and support to the Residence

Administrator in ensuring the residence processes are followed to
standard
- Provide excellence in customer service at resident point of access

**Qualifications**
- Post-Secondary education at the college level in Marketing, Office

Administration, Social Work or related field is preferable
- Excellent written and oral communication skills
- 1-3 years experience in a customer service role within a shelter,
- residential setting; flexible and well organized- Computer skills - Word, Excel, Windows, basic internet skills (Avocado
- experience is preferred)- Good grasp of math and excellent problem-solving skills
- Must provide a current Criminal Record & Judicial Matters Check as per
- the Association’s policy- Proven successful housing experience within a transitional housing
- framework.- **If you are hired, prior to your start date and as a condition of**

**employment, you will be required to provide proof that you are fully**
**vaccinated against COVID-19 or have a valid Human Rights exemption**

**Why Work for the YMCA?**

As a charitable organization, the
YMCA values the contributions of its
diverse teams. We recognize the
importance of providing meaningful
opportunities that allow employees
to grow and thrive. At the
Hamilton/Burlington/Brantford, in
addition to fair wages, we offer a
complimentary general membership
with additional options for family
participation. A comprehensive
benefits program is also available to
employees including a competitive
and robust pension program.

YMCA Employees enjoy a generous
vacation entitlement that increases
with seniority, as well as other paid
entitlements. All employees have
access to an Employee Assistance
Program which provides confidential
counseling and referral services as
well as preventative education.
Additionally, the YMCA understands
the holistic needs of its empl