Residence Manager

Hamilton Downtown YMCA
79 James Street South
Hamilton, Ontario
L8P 2Z1

**Starting Salary**: $50,000 to $55,000
**Position Status**: Full-Time
**Placement Start Date**: Immediate

**Benefits**: Group health and benefits plan, generous pension plan with employer matching and health and fitness membership.

**Nature & Scope**:
The Residence Manager provides overall leadership to a 174 room men’s residence located within the Hamilton Downtown YMCA. Under the general direction of the General Manager, the Residence Manager is responsible for all aspects of the housing operation of the Hamilton Downtown YMCA. The Residence Manager is responsible for ensuring that our diverse and dynamic living environment is safe, and secure and conducive to the needs of a diverse clientele. This includes working closely with community partners. The incumbent is required to manage this 24-hour operational area with effective business acumen, balanced with an appreciation for the need to demonstrate appropriate empathy based on individual situations as may be presented. This position requires the ability to manage a flexible work schedule including evenings, weekends, and holidays.

**Responsibilities**:

- Establish & Maintain a Respectful Living Environment_
- Manage all aspects of the residence operations including the admissions process, room assignments, occupancy rate management, fee collection, and front desk services;
- Responsible for maintaining records, statistical tracking and financial records
- Oversee contract services to ensure that the best interests of the residence are being met;
- Develop & manage annual operating budgets;
- Establish & foster a positive customer service-based culture with a strong focus on equity, diversity and inclusion;
- Develop and oversee residence policies;
- Orchestrate the successful move-in & orientation of residents while ensuring maximum occupancy;
- Manage projects and partnerships with internal and external stakeholders using a resident-centered approach to contribute to the overall improvement and efficiency of the residence operations and facilities including mental health and addiction support;
- Support grant writing and funding resources.
- Human Resource Management & Development_
- Manage a diverse team of full and part time personnel to ensure a high level of performance through effective recruitment, selection, training, motivation, professional development & evaluation;
- Ensure that staff have been trained in established emergency response procedures and health and safety policies;
- Provide after-hours support to a 24-hour operation, including responding to after-hours phone calls as may be required.

**Qualifications**:

- Exceptional written and verbal communications skills
- Excellent problem solving/conflict resolution skills
- Superior judgment and decision-making skills
- Experience training, supervising and motivating a diverse team
- Strong budget management skills
- Understanding of regulatory requirements for housing, including Building and Fire Codes, W.H.M.I.S., the Occupational Health & Safety Act, Human Rights legislation, Health and Safety, and AODA
- Experience working with StarRez is considered an asset.
- AVOCADO knowledge and Database management is an asset
- Must provide a current Police Records Check as per the Association’s policy

Ashley Laing, General Manager, Hamilton Downtown Family YMCA

**We thank all applicants, however, only those considered for an interview will be contacted.**

**Accessibility**:The Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do nothesitate to contact our Human Resources Department.The Hamilton/Burlington/Brantford is an equal opportunity employer.

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: One location