Residence Associate

**Residence Associate**
Hamilton Downtown Family YMCA
79 James Street South
Hamilton, Ontario
L8P 2Z1

**Hourly Rate**:$16.55
**Position Status**:Part-Time
**Placement**:Immediate

**Nature & Scope**
The Residence Associate is primarily responsible for administrative
functions at the Residence Service Desk and communication to residents,
members and other visitors in the areas of registration and information.
This role involves residents and member customer support, updating
paper and electronic files, as needed, AVOCADO support, and front-line
duties as assigned. The successful incumbent must be an effective
communicator with an appreciation for the need to exhibit appropriate
empathy & patience based on individual situations as may be presented.

This part-time position will require an availability to work a flexible
schedule; include early mornings/open shifts, evenings, weekends and
holidays. The successful incumbent may also have responsibilities in
facilitating personal financial assistance interviews and coordinating
administrative functions related to the Membership Sales & Service area
and the provision of excellent customer service to members, participants,
staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Data entry utilizing Avocado Software
- Front line role in collection of accounts, screening/intake of- Administrative responsibilities and support to the Residence

Manager in ensuring the residence processes are followed to
standard
- Provide excellence in customer service at resident point of access
- Administrative responsibilities and support to the Membership

Manager may be required: ensuring the membership processes
are followed to standard; front line role in processing
memberships, cancellations, Membership Agreement forms, and
branch communication
- Member access responsibilities including use of Avocado Software

and member account interpretation
**APPLY NOW**

If you are interested in this position,
please **CLICK HERE **to complete the
YMCA Employment Application form
and follow the instructions for
submitting your cover letter and
resume.

**We thank all applicants, however,**
**only those considered for an**
**interview will be contacted.**

**Inclusion, Diversity, Equality and**
**Accessibility**

The Hamilton, Burlington,
Brantford is committed to creating an
inclusive, diverse, equitable and
accessible environment. All qualified
applicants will receive consideration for
employment without regard to race,
colour, religion, gender, gender identity
or expression, sexual orientation, national
origin, genetics, disability, age, or
neurodiversity.

We understand the social barriers
open roles. We encourage those from the
Indigenous, 2SLGBTQIA+, BIPOC, and
Disabled communities to apply.

If you need any accommodation
throughout the recruitment process,
please do not hesitate to contact our
Human Resources Department
**Why Work for the YMCA?
**Qualifications**:

- Post-Secondary education at the college level in Office

Administration, Social Services or related field is preferable
- Excellent written and oral communication skills
- 1-3 years experience in a customer service role within a shelter,

residential setting; flexible and well organized
- Computer skills - Word, Excel, Windows, basic internet skills (Avocado

experience is preferred)
- Good grasp of math and excellent problem-solving skills
- Proven successful housing experience within a transitional housing

framework
- Must provide a current Criminal Record & Judicial Matters Check as per

the Association’s policy
As a charitable organization, the
YMCA values the contributions of its
diverse teams. We recognize the
importance of providing meaningful
opportunities that allow employees
to grow and thrive. At the
Hamilton/Burlington/Brantford, in
addition to fair wages, we offer a
complimentary general membership
with additional options for family
participation. A comprehensive
benefits program is also available to
employees including a competitive
and robust pension program.

YMCA Employees enjoy a generous
vacation entitlement that increases
with seniority, as well as other paid
entitlements. All employees have
access to an Employee Assistance
Program which provides confidential
counseling and referral services as
well as preventative education.
Additionally, the YMCA understands
the holistic needs of its employees is
equally important and attempts to
support these goals by offering a
variety of staff discounts on the
programs and services that support
good health and strong
families. We look forward to
welcoming you to the YMCA..

**Internal Applicants
**The Hamilton/Burlington/Brantford encourages employees within the
Association, as well as those employed within the Canadian YMCA/YMCA-YWCA
Hamilton/Burlington/Brantford reserves the right to contact the applicable YMCA
or YMCA-YWCA for purposes of seeking an employment reference throughout
the recruitment process.

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