Manager of Membership Sales

If you are interested in this
position, please submit your
along with salary expectations,
attention:
**Ashley Laing, General Manager,**
**Hamilton Downtown YMCA**

We thank all applicants, however,
only those considered for an
interview will be contacted.

**Accessibility**:
The
Hamilton/Burlington/Brantford is
committed to creating an
inclusive environment that
accommodates all individuals,
including those with disabilities.
We support the goals of the
- Accessibility for Ontarians with _
- Disabilities Acts (AODA) _and have
established policies, procedures
and practices which adhere to
the accessibility standards set out
in the AODA. Should you require
any accommodation throughout
the recruitment process please
do not hesitate to contact our
Human Resources Department.

The
Hamilton/Burlington/Brantford is
an equal opportunity employer.**
**Manager of Membership Sales & Services**
Hamilton Downtown Family YMCA
79 James Street South
Hamilton, Ontario
L8P 2Z1

**Starting Salary**: $40,000 to $45,000 annually, commensurate with experience
- **Position Status**: Full-Time with benefit and a complimentary YMCA
- membership
- **Placement Date**:Immediate**Benefits & Perks**:We offer an array of total rewards to recognize loyalty,
- longevity, and passion for the work we do:
- Paid Vacation Entitlements that increase with seniority
- Competitive total compensation packages
- Group health and benefits plans (includes medical, dental, and- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and
- access to YMCA education scholarships- Reduced rates for YMCA Child Care, Camp, and Child & Youth programs- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**:
The Manager of Membership Sales and Services provides oversight to the
Downtown Hamilton Family YMCA branch and is a member of the Branch
Leadership Team which involves strategic planning for the branch on an
annual basis, attendance at monthly leadership meetings, involvement on
association committees, team leadership responsibilities, AVOCADO support,
training, and the ability to step in as Acting General Manager as directed by
the General Manager.

Providing direct leadership, the Manager of Membership Sales and Service is
responsible for bringing service excellence to the branch using the YMCA
standards and the AVOCADO technology.

This is a full-time position, with the understanding that reassignment to an
alternate branch to fulfill operational needs may be required. The incumbent
is required to manage a flexible work schedule including evenings, weekends,
and holidays.

As a charitable organization, the
YMCA values the contributions of
its diverse teams. We recognize
the importance of providing
meaningful opportunities that
allow employees to grow and
thrive. At the
Hamilton/Burlington/Brantford in
addition to fair wages, we offer a
complimentary general
membership with additional
options for family participation. A
comprehensive benefits program
is also available to employees
including a competitive and robust
pension program. YMCA
Employees enjoy a generous
vacation entitlement that
increases with seniority, as well as
other paid entitlements. All
employees have access to an
Employee Assistance Program
which provides confidential
counseling and referral services as
well as preventative education.
Additionally, the YMCA
understands the holistic needs of
its employees is equally important
and attempts to support these
goals by offering a variety of staff
discounts on the programs and
services that support good health
and strong families. We look
forward to welcoming you to the
YMCA.

C

**Responsibilities**:

- Responsible for the direct supervision and management of staff and

volunteers in the membership sales & service area to ensure sales
targets and YMCA service standards are met or exceeded.
- Development, implementation, and evaluation of innovative member

services aimed at enhancing each and every member’s YMCA
experience.
- Lead a sales culture with attention to daily metrics, promotions, and

key drivers of financial success.
- Role model and communicate the mission and charitable work of the Y

that supports a member retention strategy.
- Financial management of all membership transactions.
- Be a contributing member of the branch leadership team focused on

successful compliance, branch targets and financial performance.
- Responsible for the effective development and improvement of

operating efficiencies of the membership operation through careful
budget development and financial control.
- Work with AVOCADO team to ensure effective use of technology

system and effective training of memberships teams at two branches
- Prepare seasonal schedules for the branch in coordination with

program teams and ensure all member communication strategies
implemented.
- Training and development plans fo