End User Services Technician

2 weeks ago

Brampton, Canada BFG Enterprise Services Full time

**Requirement**: Full-time
- **Brampton** **on**

**Role**:Provide second level support to various client users through remote connection as well as onsite support:
**Responsibility and Duties**:

- Provide dedicated on-site resources at assigned Loblaw and SDM office locations.
- Provide resources for non-manned sites at defined Loblaw and SDM office locations as scheduled by the customer.
- Provide desktop and end user on-site support and Service.
- Setup and deploy of new corporate assets.
- Provide on-site hardware and software upgrades as directed.
- Provide setup, support and hardware service for telephone systems and assist with VoIP issues.
- Provide video conference support during business hours to executive level meetings as requested (VP level or above).
- Provide on-site support Services for scheduled changes including evenings and weekends, as required.
- Provide emergency on-site support Services including evenings and weekends, as requested. (Incident Ticket required).
- Provide executive support (“White Glove”) after hours to users that are at the VP level or above. This includes computers and mobile devices.
- Train end-users on how to create tickets on the Service Now system.
- Install or assist in installing network equipment as requested and directed by the customer.
- Provide facilities management assistance that includes HVAC, IT equipment, data cabling, and maintenance as directed by the customer.
- Provide network management assistance that includes initial triage of issues, assisting network teams as required, and any maintenance as directed by the customer.
- Escort all vendors as requested and directed by the customer.
- Obtain Loblaw / SDM pre-approval for any materials required to complete a Services request under this SOW. Provide a Service technician within four (4) hours from dispatch time for higher priority issues.
- Obtain Loblaw / SDM pre-approval for any materials required to complete a Services request under this SOW.
- Participate in the walk-up service (via IT Hub) for users who need immediate assistance with desktop or mobility issues as required.
- Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.
- Provide desktop and end user on-site support for Mac OS devices.
- Setup and deployment of new Apple corporate assets for new hires and existing users.
- Perform Apple device management through VMware Workspace ONE admin site including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.
- Assets inventory management (IMAC, Recycle/reassign, decommission, and dispose of customer owner assets. As per the customer defined process.”)

**Qualifications**:

- Post graduate degree in relevant Technology field
- Minimum 3 - 5 years of experience in a hardware break/fix environment
- Previous experience providing Deskside services.
- Excellent customer service skills
- A+ Certification preferred

**Bona Fide Occupational Qualification**:

- Must possess a valid Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire.
- Must be prepared to travel.
- Must be prepared for after-hours work.

**Employment Type**: 6-month contract with the possibility of extension

  • End User Support Technician

    2 weeks ago

    Brampton, Canada BFG Enterprise Services Full time

    **Requirement**: Full-time - **Brampton** **on** **Primary Role**: Apple MAC and iPad hardware/software support **Secondary Role**: Microsoft Windows and Mobility (iOS, Android) **Role**: - Provide second level support to various client users through remote connection as well as on site support - Provide dedicated on-site resources at assigned clients...

  • End User Services Technician

    4 days ago

    Brampton, Canada BFG Enterprise Services Full time

    **Requirement**: Full-time - **Brampton** **on** **Job Expectations**: Microsoft Windows, Apple MAC and iPad hardware/software support. - Provide nationwide second level end user and on-site/remote support for Windows/Mac devices. - Maintain inventory of corporate devices and accessories. - Package and ship out devices to remote - Manage software licenses...

  • Multiplatform IT Support Technician – End-User Solutions

    4 weeks ago

    Brampton, Canada Yochana Full time

    A technology service provider located in Brampton is looking for a Desktop Support Technician. The role involves providing hardware and software support to users, managing inventory, and ensuring optimum customer service. Ideal candidates should have 3-5 years of IT experience and strong skills in troubleshooting Windows and Macintosh systems. This position...

  • Analyst - End User & Lab Technologies

    2 weeks ago

    Brampton, Canada Dynacare Full time

    Description Position at Dynacare Position at Dynacare Job Posting: Analyst - End User & Lab Technologies Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day...

  • Analyst - End User & Lab Technologies

    2 days ago

    Brampton, Ontario, Canada Carrières Dynacare Full time

    Description Poste chez Dynacare Position at Dynacare  Job Posting: Analyst - End User & Lab Technologies Where YOU work, makes a difference.      Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our...

  • Analyst - End User & Lab Technologies

    13 hours ago

    Brampton, Ontario, Canada Dynacare Full time

    Description Position at Dynacare Position at Dynacare  Job Posting: Analyst - End User & Lab Technologies Where YOU work, makes a difference.      Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our...

  • User Support Technician

    4 days ago

    Brampton, Canada Delight Immigration Services Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified...

  • User Support Technician

    1 week ago

    Brampton, Canada Canada Micro Services Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals...

  • Lab Technologies and End User Analyst

    4 days ago

    Brampton, Canada Dynacare Full time

    **JOB DES**CRIPTION**: Job Title**Analyst,** End User **& Lab Technolo**gies** Function**Information Technology Solutions & Services (ITSS)** Stratum**S1** Department**Technology Solutions & Service**s** Reports To**Manager,** **Telecom** Date Created**December** **21**,** 20**22** **JOB **SUMMARY**: **_ High-level description of _the purpose of the...

  • IT Field Service Technician Ii

    6 days ago

    Brampton, Canada CompuCom Systems, Inc. Full time

    Why CompuCom? (Overview): As a Field Technician, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. This is a full time position reports into the Field Services Manager and requires a vehicle with valid drivers’ license. Monday to Friday, 8:30 am to 5:00 pm **CompuCom supports Employment...