IT Field Service Technician Ii

1 week ago

Brampton, Canada CompuCom Systems, Inc. Full time

Why CompuCom? (Overview):
As a Field Technician, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. This is a full time position reports into the Field Services Manager and requires a vehicle with valid drivers’ license.

Monday to Friday, 8:30 am to 5:00 pm

**CompuCom supports Employment Equity and Diversity**

What We Need & What You'll Do (Responsibilities):

- Lead initiatives as assigned by management
- Ability to troubleshoot and resolve field service incidents; same-day severity & next business day severity
- Accountable for continuous improvement
- Maintain full ownership of ticket through its lifecycle
- Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In the cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a master ticket will allow for impact analysis on the outage
- Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
- Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users technical problems and provide information and status as requested
- Enter all troubleshooting performed and, if applicable, the resolution
- Escalate tickets to the appropriate support group if required by warm transfer
- If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support
- Determine if there is a commonality amongst tickets being generated.

Who You Are (Qualifications):

- 3+ yrs experience hardware & deskside software support
- Strong technical knowledge of PC and Desktop hardware
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current operating systems, and standards
- Ability to launch and operate desktop diagnostic tools to perform remote diagnostics
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
- Excellent written and verbal communication skills
- Experienced in SLA/KPI environment
- Computer Field Service repair experience
- CompTIA A+.

**Bonus Certifications/ Experience**
- OEM HW Certifications HP, LENOVO, Dell etc
- Desktop, Laptop, Printer and Server.

  • BaleForce - Field Service Technician

    4 weeks ago

    Brampton, Canada MetroCompactor Service Inc.MetroCompactor Service Inc Full time

    BaleForce Recycling Equipment, established in 2004, is Canada’s leading source for industrial balers. We are committed to delivering top-quality equipment and exceptional service. We are currently seeking a dedicated Field Service Technician to support our continued growth. This is a long-term position.Overview:As a Field Service Technician, you will work...

  • BaleForce - Field Service Technician

    3 weeks ago

    Brampton, Canada MetroCompactor Service Inc.MetroCompactor Service Inc Full time

    BaleForce Recycling Equipment, established in 2004, is Canada’s leading source for industrial balers. We are committed to delivering top-quality equipment and exceptional service. We are currently seeking a dedicated Field Service Technician to support our continued growth. This is a long-term position.Overview:As a Field Service Technician, you will work...

  • BaleForce - Field Service Technician

    3 weeks ago

    Brampton, Canada MetroCompactor Service Inc.MetroCompactor Service Inc Full time

    BaleForce Recycling Equipment, established in 2004, is Canada’s leading source for industrial balers. We are committed to delivering top-quality equipment and exceptional service. We are currently seeking a dedicated Field Service Technician to support our continued growth. This is a long-term position. Overview: As a Field Service Technician, you will...

  • Field Service Technician

    5 days ago

    Brampton, Canada Metro Compactor Service Full time

    **About the Job** The Field Service Technician travels to our high-profile commercial and residential client locations across the GTA to perform diagnostic checks, preventative maintenance, troubleshooting, and general repairs to waste equipment such as compactors, balers, and garbage chute systems. You will communicate directly with client users,...

  • Field Service Technician

    2 weeks ago

    Brampton, Canada MetroCompactor Service Inc.MetroCompactor Service Inc Full time

    A leading recycling equipment provider is seeking a dedicated Field Service Technician in Brampton. Responsibilities include diagnostics, maintenance, and repairs on waste management equipment. Candidates should have strong mechanical skills, experience in hydraulics and electricity, and a clean driving record. This is a full-time, permanent position...

  • Field Service Technician

    3 weeks ago

    Brampton, Canada MetroCompactor Service Inc.MetroCompactor Service Inc Full time

    A leading recycling equipment provider is seeking a dedicated Field Service Technician in Brampton. Responsibilities include diagnostics, maintenance, and repairs on waste management equipment. Candidates should have strong mechanical skills, experience in hydraulics and electricity, and a clean driving record. This is a full-time, permanent position...

  • Field Service Technician

    3 weeks ago

    Brampton, Canada MetroCompactor Service Inc.MetroCompactor Service Inc Full time

    A leading recycling equipment provider is seeking a dedicated Field Service Technician in Brampton. Responsibilities include diagnostics, maintenance, and repairs on waste management equipment. Candidates should have strong mechanical skills, experience in hydraulics and electricity, and a clean driving record. This is a full-time, permanent position...

  • BaleForce - Field Service Technician

    2 weeks ago

    Brampton, ON LW K, Canada Metro Compactor Service Full time $60,000 - $90,000 per year

    About us:BaleForce Recycling Equipment, established in 2004, is Canada's leading source for industrial balers. We are committed to delivering top-quality equipment and exceptional service. We are currently seeking a dedicated Field Service Technician to support our continued growth. This is a long-term position.Overview:As a Field Service Technician, you...

  • Field Service Technician

    3 weeks ago

    Brampton, Canada AFA Systems Ltd Full time

    The Field Service Technician position requires frequent travel to customer sites to assist with installation, servicing and repair of automated packaging machinery. - Able and willing to travel a minimum of 75% of the time to perform tasks at customer sites. - Assist and learn from experienced field service technicians and machine assemblers. - Troubleshoot...

  • Field Service Technician

    3 days ago

    Brampton, Canada Quench Canada Full time

    **About Quench Canada** Quench Canada (a subsidiary of Culligan) is the brand that helps our growing and forward-thinking companies keep their employees, customers,and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer...