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Operations Coordinator

2 weeks ago

Winnipeg, Canada Nest Host LTD Full time

**Operations Coordinator** _Supporting Nest Host & First Class Property Services_

**Location**: Winnipeg, MB (on-site)  

**Join two fast-growing brands under one entrepreneurial roof**Nest Host is Winnipeg’s largest provider of furnished corporate housing, and First Class Property Services keeps some of the region’s most recognizable buildings spotless. Together we deliver a seamless “book-it, clean-it, fix-it” experience for guests, residents, developers, and commercial clients. We’re searching for a resourceful **Operations Coordinator** who can turn moving parts into well-oiled processes—and have fun doing it. If you thrive on colour-coded calendars, love a good SOP, and can keep your cool when a smart lock refuses to cooperate at 10 p.m., we want to meet you

**What you’ll own**
- **Scheduling & Dispatch**
- Coordinate daily suite turnovers, commercial cleaning routes, and maintenance visits
- Manage smart-lock codes, key safes, and site access for team members and vendors

**Financial & Administrative Controls**
- Reconcile OTA payouts, vendor invoices, and credit-card expenses
- Track cost-per-occupied-night and flag exceptions to our CFO team

**Vendor & Inventory Management**
- Maintain preferred-vendor list, request quotes, and approve purchase orders
- Monitor warehouse stock and arrange just-in-time deliveries

**Process Improvement & Reporting**
- Produce an easy-to-read weekly Ops Dashboard (turnovers, QC scores, ticket close-times)
- Capture “what great looks like” in clear SOPs and coach frontline leads
- Lead post-incident reviews and implement preventive fixes

**People & Culture**
- Onboard new employees and VAs (checklists, system logins, uniforms, ROEs)
- Foster a responsive, can-do service culture across housekeeping, maintenance, and customer-success teams

**We’ll be excited if you bring**
- 2-4 years coordinating operations in hospitality, property management, facilities, or a similar field
- Solid Excel skills (pivot tables, lookups) and the confidence to talk basic P&L with finance
- Proven calm under pressure—especially after hours
- Valid Class 5 driver’s licence and reliable vehicle for site visits

**Nice-to-haves**: exposure to OTA platforms (Airbnb, VRBO), automation tools (Zapier/Make), bilingual English-French, WHMIS/First-Aid certification.

**What success looks like after 90 days**

**KPI**

**Target**

Suite turnovers ready ≥ 3 hrs pre-check-in

**98 %**

Weekly Ops Dashboard issued by Tuesday 10 a.m.

**100 % on-time**

Median maintenance ticket close-time

**≤ 48 hrs**

Handover Tracker lines with clear status & owner

**100 %**

**Compensation & perks**
- Competitive base salary **CA $50 000 - $60 000**
- On-call stipend plus performance bonus tied to SLA metrics
- Paid professional-development budget (courses, certifications, conferences)
- Team socials, recognition programs, and the satisfaction of seeing immediate impact

**Ready to elevate operations with us?**
- Your résumé
- A brief cover letter (max 250 words) describing the hardest operational puzzle you’ve solved
- (Optional) A screenshot or link to an ops dashboard/report you created

We can’t wait to see how you’ll keep our engine room running smoothly—so we can focus on delighting guests and clients across Canada

Pay: $40,000.00-$65,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Property management: 2 years (preferred)

**Language**:

- Mandarin (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2025-07-07