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Analyst, Billing

2 weeks ago

Toronto, Canada Softchoice Full time

**What you’ll do**:

- Analyze billing requests to ensure fit with company policies and procedures
- Complete billing requests system for internal customer requests including Sales, AR and Credit
- Pull and suppress invoices, manual invoices
- Consolidate invoices, change bill to account address, add pertinent information, bill to match customer PO, pre-invoicing, indicate extended terms when provided by Credit Team, currency exchange, split invoicing and correct taxes based on credit or debit tax adjustment processed by tax team
- Credit rebill analysis and decision regarding possible adjustment
- Review and obtain approval of delivery adjustment
- Review, obtain approval and request creation of price adjustment skus if needed to facilitate required product analysis to submit to stakeholders
- Review, define and resolve issues for internal clients relating to billing
- Collaborate with peers and superiors including Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services and Billing to resolve issues
- Educate internal customers on policies and procedures to ensure customers are given accurate information
- Participate in conference calls with sales for customer enquiries and to ensure customer satisfaction with billing systems
- Identify and address areas of improvement on processes and procedures
- Participate in departmental adhoc projects where customer service or process issues arise
- Provide support and backup for tracking partner invoices for teaming
- Maintain all other adhoc billing requests
- Assist team members in billing operation functions
- Provide coverage when short staffed
- Provide coverage on month/quarter/year ends and holidays

**What you’ll bring to the table**:

- Post-secondary education in accounting or a related business curriculum obtained at community college or one or more professional designations
- Up to 3 years of working experience in billing
- Basic understanding of accounting principles
- Demonstrated ability to problem solve
- Demonstrated superior organizational skills
- Able to work independently with mínimal managerial input
- Receptive, detail oriented, sensitivity when engaging in potential issues, data input, and data recording
- Consistent demonstration of initiative, positive attitude, professional mannerisms and commitment to personal, team and company goals
- Very good knowledge of Excel essential

**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

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