Technical Support Representative

5 days ago

Woodbridge, Canada Bena Fastenings Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Master's degree
- Experience: 2 years to less than 3 years
- **Asset languages**:

- Hindi
- Marathi
- ** Work setting**:

- General office
- Manufacture
- Private company, corporation or industry
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Supervision**:

- No supervision responsibility
- ** Certificates, licences, memberships, and courses**:

- IBM Certification
- ** Computer and technology knowledge**:

- Android
- Jira
- iOS
- JavaOS
- Networking software
- Internet
- Servers
- File management software
- Programming software
- Database software
- Programming languages
- Software development
- Quick Books
- SAP (FI/CO / HR / MM / OT SD)
- .NET
- C#
- JavaScript
- MS Office
- MS Windows
- SQL
- Spreadsheet
- ** Area of specialization**:

- Technical support
- ** Transportation/travel information**:

- Own vehicle
- ** Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Attention to detail
- ** Own tools/equipment**:

- Computer
- Cellular phone
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?

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