Customer Support Representative

2 days ago

Woodbridge, Canada 3G Lighting Full time

**Title**

Customer Support Representative

**Reports to**

CFO

**Role**

**Responsibilities**

The Customer Support Representative will be responsible for handling a project at the post-release level. This includes communication between internal and external teams and, assisting customers with daily inquiries regarding, but not limited to, shipping, lead times, product support, RMAs, etc.
- Provide high level of customer service, ensuring positive and professional representation of the company
- Respond to customer inquires in a timely manner; escalating when and as required
- Work closely with Sales, Engineering and Manufacturing to ensure timely deliveries
- Understand design philosophy, structure, and organization of the Company
- Process and follow up on RMA’s
- Resolve customer complaints and establish corrective action plan; escalate when required
- Maintain all records and files as per standard work procedures
- Perform filing and clerical duties, as required
- Assist in communication with Manufacturer Representatives, distributors, General Contractors, and Electrical Contractors when required
- Assist the Inside Sales Project Coordinators, when required
- Assist the Shipping and Customer Service Representative, when required
- Back-up for reception when required
- Wear proper safety equipment and follow safe working practices
- Work is performed in a combination of environments

**Qualifications**
- Post-secondary education (preferred) or work equivalent experience
- 3 years experience working in a customer facing role
- Customer service oriented; Excellent written & verbal communications
- Demonstrated project coordination skills; well organized, attentive to details
- Demonstrated ability to multi-task, organize and prioritize work
- Must have strong problem-solving skills and the ability to think and respond quickly to sales & service issues
- Ability to work both as an individual and in a team environment
- Proven track record of personal responsibility and accountability
- Ability to lift or move up to 25lbs when requested
- Overtime as required

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Work Location: One location

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