Qc & Inventory Control Team Lead

**Job summary**
Reporting directly to the Warehouse Supervisor, the role of the Inventory Control & QC Team Lead is responsible for the management of the cycle count program and QC processes. Additional responsibilities include support of Inbound/Outbound daily operations as well as QC Coordinator.

**REQUIRED QUALIFICATIONS & EXPERIENCE**
- Post Secondary education preferred, High school diploma or equivalent required
- Previous warehouse experience is preferred
- Working knowledge of PICK (internal system) and location maintenance, utilizing RF system
- Must be Class 2 MHE Narrow Aisle certified
- Must possess methodical problem-solving skills
- Must demonstrate critical thinking abilities on a continuous basis
- Must possess excellent communication and interpersonal skills, both verbal and written
- Detailed oriented and thrives for the highest level of accuracy
- Ability to maneuver effectively and efficiently through all computer systems as trained
- Ability to maintain and exceed warehouse accuracy and productivity standards
- Ability to recognize “Big Picture” impacts to the business and plan accordingly
- Proficient in Microsoft Office programs, ie Outlook, Word, Excel
- Possess Immaculate record keeping abilities
- Experienced in general warehouse procedures

**WORKING CONDITIONS**:

- 40 hours per week; occasional overtime required
- Must wear CSA approved safety footwear with protective steel toes and other personal protective equipment as required for working within the warehouse environment
- Able to work at heights of 20 plus ft on Narrow Aisle Order Picker
- Able to sit and operate a computer for extended periods
- Walking/standing for extended periods and able to lift and carry weight up to 50lbs
- Repetitive bending, pulling, and stretching throughout the day

**RESPONSIBILITIES**
- Point of contact for Supply Chain Specialist inquiries and related information
- Consistently enforce, meet or exceed Department expectations for productivity levels as necessary
- Responsible for resource planning as needed
- Maintain a neat and tidy work environment
- Responsible for meeting or exceeding established customer service objective standards
- Must maintain an excellent attendance and punctuality record. Must be reliable and available at assigned shift and designated work area
- Ensure clear communication and up to date, accurate information is shared with co-workers and team members in a timely manner
- Follow procedures as outlined in QC training manuals and QC online resources
- Lead team of warehouse associates in a fast-paced environment to achieve required objectives
- Responsible for training, cross-training and mentoring of staff to ensure continued efficient operation of department
- Ensure that warehouse is safe, secure, and complies with OHS regulations & enforce safety rules and regulations. Exhibit responsible and sound judgement to keep associates safe
- Ensure effective management of inventory
- Provide effective, supportive coaching and feedback on a regular basis to direct reports
- Contribute to the creation, enforcement and updates of all QC and Inventory control SOPs
- Make recommendations on process and personnel improvement opportunities
- Ensure all operating equipment is maintained in working functional condition
- Inspect incoming inbound shipments
- Confirm specifications; conduct visual and measurement tests; rejecting and returning unacceptable materials
- Complete all QC required documentation
- Complete inspection on all QC special picks as the highest priority
- Document inspection results and ensure all logs and reports are updated
- Co-ordinate all QC projects with the Operations team. Responsible for tracking and progress reports as needed
- Check files regularly to maintain up-to-date status
- Inspect incoming QC returns
- Plan and conduct cycle counts to meet established schedule and provide all required reports
- Uploading for cycle counts
- Responsible for the adjustment of cycle count results
- Maintenance of cycle count book
- Investigate and adjust inventory discrepancies
- Generate cycle counts and coordinate physical counts with supervisors
- Record and report on daily count statistics
- Keep organize record of all count process and results for audit purposes
- Ensure all counts are completed based on ABC analysis to meet all year end deadlines
- Liaise with auditors on site and provide procedural explanations when requested
- Liaise with Finance to understand best practices and auditor requirements
- Assist with processing of customer returns
- Monitor supply levels (bags, tape, etc.) and advise key personnel when low
- Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
- Responsible for ensuring all policies are adhered to and must communicate any breach of policy to Human Resources or Senior Management
- Assist in other areas of the warehouse and additional duties as required by management