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Receptionist/novelty Shop Assistant

2 weeks ago

Concord, Canada TCAT Div of Toromont Industries Ltd Full time

The Receptionist/Novelty Shop Assistant plays a critical role in the Concord Head Office and it the first point of contact with our customers and guests while maintaining support of our sales and management teams.
- Demonstrate safe work and environmentally sound behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
- Provide efficient, courteous and professional distribution of calls
- Greet and direct customers and visitors to the appropriate business unit/individual
- Process the incoming and outgoing mail including distribution
- Post messages on Welcome Board and Conference Room as required
- Manage the retail and novelty store operations, i.e. customer sales, stock transfers, stocking shelves, inventory and ensure cash sales are remitted promptly to the Accounting Department
- Coordinate board room bookings, maintain the coffee bar and order supplies
- Provide efficient, courteous and professional distribution of calls
- Greet and direct customers and visitors to the appropriate business unit/individual
- Process the incoming and outgoing mail including distribution
- Arrange for couriers, maintain a record and hand cheques to Accounts Payable

**Job Qualifications**:

- Post Secondary Education and/or equivalent experience in a busy retail/warehouse environment
- Minimum 2 years administrative support, customer service and reception experience
- Safety conscious, results driven and passion for consistently delivering exceptional customer service
- Exceptional communication, interpersonal and organizational skills with a friendly and polished telephone manner
- Proven initiative, problem solving, attention to detail and a sense of urgency and ability to prioritize
- Ability to multiple tasks and deliver accuracy in a timely manner
- Adaptable to constant change in a fast paced environment
- A self-motivated team player with a relationship building capacity and experience in diverse cross functional groups
- Proficient in Microsoft Word, PowerPoint, Excel and Outlook at an intermediate level
- Willing and able to work flexible hours in support of business needs