Administration - Receptionist

2 weeks ago

Surrey, Canada The Jim Pattison Auto Group Full time

The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required experience and interest to apply.

The Jim Pattison Auto Group has a new opportunity for a Administration Receptionist to join our Volkswagen Surrey Team If you are considering a career in the automotive industry, this is a great way to get started. We believe in promoting from within; we have various career opportunities in customer service, administration, trades, management, and much more

**Overview**:
Reporting to the Office Manager, you will be our front-line ambassador of the Dealership responsible for greeting all incoming guests, visitors, and team members while providing an exceptional customer experience for our clients. This position also requires accounts payable processing.

**Responsibilities**:
Our Receptionist is responsible for providing our customers with a welcoming first impression while completing the following duties:

- Greeting customers visiting the showroom and inquiring as to the purpose of their visit.
- Referring customers to the appropriate department, notifying the employee concerned that a customer is waiting and introducing customers to the sales consultants.
- Welcoming and serving customers visiting the service department.
- Helping customers with directions or any appropriate information they need while maintaining high company confidentiality and customer satisfaction.
- Maintain a tidy and stocked customer waiting lounge, kids play area, and coffee station.
- Professionally answering phone calls and re-directing those calls to respective departments
- Acquiring basic knowledge about the dealership, to be able to respond to inquiries for general information.
- Taking payments from customers and issuing receipts along with other office duties as required or requested by management.
- Stock in New & Used cars and assist sales department with vehicle inventory control.
- Book in service appointments on X-time.
- Distribute any incoming mail to appropriate personnel.

**What we value**:

- Front-facing customer service is an asset.
- Experience with CDK One-Eighty is an asset.
- Dealership admin experience is an asset.
- Proficient in Microsoft Office Applications (Word, Excel, Outlook).
- Excellent customer service skills with positive and courteous telephone etiquette.
- Strong organizational and time management skills.
- Ability to multi-task without compromising on quality.
- Extremely dependable and punctual.
- Ability to prioritize tasks according to importance in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to interact professionally with both co-workers, guests and vendors
- Data entry skills.

**What we offer**:

- Competitive wages.
- Exclusive discount offers.
- Comprehensive benefits package.
- Recognition and rewards program.
- From Customer Service to Administration, we have opportunities for growth and development.
- Amazing colleagues and a great working environment.

If you like to set yourself apart with a challenging opportunity, we would like to hear from you.

We would like to thank all applicants for their interest in this exciting opportunity; however, only those selected for an interview will be contacted directly.

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