Customer Service Representative

4 days ago


Nepean, Canada The HR ICU Full time

**Job Title**: Customer Service Representative (Contractual)
**Company**: Marcan Pharmaceuticals
**Location**: In the Ottawa Office

**Key Responsibilities**:

- Respond to customer inquiries, provide product information, and assist with order processing.
- Maintain a high level of customer satisfaction through effective communication and issue resolution.
- Utilize Excel for data entry, order tracking, and generating reports.
- Collaborate with various departments to ensure customer requests and issues are resolved in a timely manner.
- Assist in the development and maintenance of customer service procedures and policies.
- Keep accurate records of customer interactions and transactions.
- Identify opportunities for process improvement to enhance the customer experience.

**Qualifications**:

- High school diploma or equivalent; post-secondary education is a plus.
- Strong proficiency in Microsoft Excel, including data entry, data analysis, and generating reports.
- Bilingualism -French & English Required
- Exceptional communication and interpersonal skills.
- Minimum of 2 years of prior customer service experience.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational skills and ability to prioritize tasks effectively.

**Contract Details**:

- Contract Duration: 12 Months
- Contract Start Date: 2-4 Weeks
- Working Hours: Full Time - 8am to 4pm
- Monday to Thursday in the office / Fridays WFH
- Compensation: 50K to 55K per year

**Job Type**: Fixed term contract

**Salary**: $50,000.00-$55,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- problem solving: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- French (required)

Ability to Commute:

- Nepean, ON K2E 1A2 (required)

Work Location: In person



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