Guest Services Representative

Seasonal
WHAT’S IN IT FOR ME?

**Resort perks**:
Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations

Pass benefits for your family and discounted lift tickets you can share with your friends;
Free rentals;
Staff priced meals & Starbucks treats;
Staff room rates at all our hotels;
Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Guest Services Representative will display the enthusiasm and energy that Blue Mountain Resorts prides itself on. This position will be responsible for greeting our guests, redeeming, and selling tickets, passes and lessons as well as providing in depth information on the services and products that we offer. These team members will be friendly, proactive and be able to operate ticketing software proficiently. This position is primarily indoors, helping guests with any questions or concerns and aiding in making memorable and personalized moments.

Hourly Rate of $17.43

WHAT WILL I BE DOING?
Handle sales transactions for season passes, tickets, lessons, and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery.
Offer products and services best suited to what they’re looking for. Have complete knowledge of all snow school and kid’s camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly.
Promote, encourage, and administer season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)

Supporting our guests in navigating our virtual communication platforms such as QLess and Alto

WHAT DO WE NEED FROM YOU?
Excellent customer service, interpersonal and communication skills
Extensive computer experience and technical skill required. Comfortable working on computers and learning new software programs.
Experience handling money
Ability to work independently, multi-task and troubleshoot
Team oriented with an energetic, friendly, cheerful and animated demeanor

BLUE MOUNTAIN RESORT Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

ALTERRA Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.