Venue and Events Associate

**Venue and Events Associate**

Location: Toronto Botanical Garden (TBG), 777 Lawrence Avenue East, Toronto, ON

**Job Type**: Part-time
Reports to: Rental Services Lead

Pay Rate: $17-20/hr for entry-level, early career, and current students

**How you will make an Impact**

The Botanical Garden is seeking a **Venue and Events Associate **to support the organization as a front-line team member. In this role you will be supporting internal and external clients who leverage the Garden’s venue for programming, meetings, and celebrations, delivering inspiring guest experiences at our 4-acre Garden and Visitor Centre. Core to your role is representing TBG to our clients, helping to strengthen the brand's impact and audience engagement. Through your positive and proactive client engagement and event management, you will support the Garden in being a dynamic community hub. Reporting to the Rental Services Lead, this part-time position.

**Responsibilities**:

- Assists Rental Services Lead with all aspects of supporting internal and external clients, from initial venue booking, pre-event logistics, day of event management and post-event wrap up—all while providing a safe and welcoming environment.
- Serves as an on-site venue representative and is present for the entirety of all assigned functions/rentals.
- Ensures that events run according to the event agenda, meeting the client’s expectations.
- Leads on-site sales tours with prospective and repeat clients.
- Meets with clients as needed, check-in clients for events, work with vendors and Botanical Garden team members to ensure events are successful from start to finish.
- Coordinates with Rental Services lead and Accounts Payable for vendor invoices and credits.
- Cultivates and maintains positive and professional client relationships.
- Ensures the safe and efficient oversight of assigned client’s events.
- Ensures all set ups for the events are correct.
- Checks and coordinates deliveries are being sent to the correct locations, including but not limited to flowers, liquor, dance floors, tables, chairs, food, and catering.
- Writes event wrap-up reports and documents all damage to the property.
- Regularly walks the Garden and keeps current with what is happening at the Garden to support a positive guest experience.
- Maintains a positive, proactive solution-orientated poise when responding to or serving clients, members, and visitors.
- Works collaboratively with internal and external stakeholders, including Facility Operations and contractors, along with education, development, horticulture, retail, marketing, and audience engagement.

**Experience and Job Requirements**
- Minimum of 2 years in private or corporate event coordination and event sales.
- Proven track record of guest experience in the event and hospitality field.
- Excellent written and verbal communication skills, with the ability to communicate effectively with a diverse range of audiences.
- Proactive self-starter who exhibits initiative and leadership.
- Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
- Proficient in Microsoft Office Suite, Venue management systems, (EventPro experience, highly desirable).
- Passion for nature, environmental sustainability, and community engagement, a plus
- Experience or personal interest in cultural organizations such as museums, botanic gardens, arts or nature-centered institutions, a plus.
- Requires some support with set-up and clean-up of events and may include heavy lifting at times.
- Ability to lift 50 pounds
- Must be available to work flexible hours including nights, weekends, and statutory holidays, based on event schedule.

**Do you have it in you?**

You are passionate about the mission of Toronto Botanical Garden, to connect people to plants, inspiring us to live in harmony with nature and are interested in aligning your skills and passion to benefit this work. You take pride in the work you complete and have a strong commitment to positive guest experiences and productive relationships. You excel at engaging diverse audiences, while also supporting a team to deliver inspiring guest interactions. You are quick to engage with people, strategic to move the work forward, and comfortable with managing inventory. You face challenges and conflict with professionalism, grace, and resolve. You have the vulnerability to know what you don’t know, admit your flaws, and learn from others to grow and develop yourself and the organization. You are a team player first and believe in the power of a diverse collective to solve problems. You have a great depth of knowledge in your area of expertise, but don’t take yourself or the world too seriously. You focus on the positives and find humour and awe in every day.

**Application Procedure**:
Please submit a resume and cover letter as one PDF file with your name in the title

**Equal Opportunity Employer**

Toronto Botanical Garden is an equal