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Event Venue Supervisor

2 weeks ago

Toronto, Canada Evergreen Full time

**Introduction**:
**About Us**:
Evergreen is a national not-for-profit helping make cities flourish. Cities that are low carbon, inclusive to all and sustainable at their core.
For 30 years, Evergreen has been making Canadian cities better places to move, work, live, play and grow. We’ve worked from coast to coast with governments, neighborhood groups, school boards, developers and residents, collaborating to create better communities.

Evergreen Brick Works is one of Toronto’s most sought-after reception and event facilities. Nestled in Toronto’s lush ravines in a setting of awe-inspiring heritage buildings, Evergreen Brick Works offers a truly unique setting for events. Our spaces offer various capacities, from an intimate gathering in the BMO Atrium to a 2,000-person standing reception in the Pavilions or CRH Gallery.

**About the Role**:
The Venue Supervisor will be the main Evergreen point of contact during Events. The role will include providing support to the Event Manager and catering team as well as overseeing all venue related event logistics. The Venue Supervisor will communicate with event clients and suppliers as an Evergreen Ambassador to facilitate their needs during the event.

**Key Responsibilities**:
**Customer Service**
- Ensure client and guest satisfaction throughout the event
- Assist clients and guests with special requests as required
- Problem solve event issues that arise on site
- Represent Evergreen in a professional and courteous manner

**Venue and Operations**
- Client point of contact for all venue related event logistics
- Evergreen point of contact for all suppliers at the event including but not limited to caterer, staffing agency, Audio visual, security and décor
- Ensure the venue is at a state of readiness at beginning and end of event
- Supervise load in and out of equipment, rentals, etc.
- Liaise with Event Manager to ensure event set up and itineraries are followed and on track
- Supervise beverage staff and reconcile opening and closing beverage inventory
- Liaise with event suppliers as necessary
- Facilitate the support of facilities as required by the event
- Liaise with off-site emergency contacts as necessary (flood, site manager, etc.)
- Ensure compliance with all requirements of the provincial liquor legislation at all time during the event
- Ensure that the venue is run in a safe, orderly and disciplined manner in accordance with Evergreen’s policies and Health & Safety requirements

**Team Accountability**
- Support the Hospitality Team with event execution
- Contribute to positive workplace culture and great internal communication
- Model Evergreen’s core values of sustainability, innovation and connection

**About You**:
You excel in the following areas**:

- **Analytical/Decision Making/Problem Solving skills.** Draw insightful conclusions from information. Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
- **Attention to detail. **Does not let important details slip through the cracks.
- **Calm under pressure.** Demonstrate composure in stressful situations.
- **Communication.** Communicate in a clear, confident, respectful, thorough and timely manner using appropriate and effective communication tools and techniques.
- **Customer-focus.** Anticipate, understand, and respond to the needs of internal and external customers/donors to meet or exceed their expectations and receives positive feedback from internal and external customers/donors.
- **Proactivity/Enthusiasm/Persistence.** Act without being told what to do. Passionate and excited over work. Can-do attitude. Tenacious and goes the distance to get something done.

You have the following qualifications:

- 1+ years in a team supervisor role
- Demonstrated background in customer service
- Hospitality experience a must, with a preference to catering, staffing agency or event venue experience
- Smart serve certified
- First-aid/CPR certification an asset

**Additional Information**:
**Reporting Relationships**
- Supervised by: Director of Hospitality and Events
- Dotted line reporting: Event Manager

**Working conditions**
- Able to work anywhere across the 11-acre site including outdoors
- Fast paced environment
- Working hours are varied and depend on event bookings - availability on evenings and weekends, some early mornings may be required
- Mandatory COVID-19 Vaccination Policy: At Evergreen we are committed to doing what we can to keep our employees, volunteers, and visitors safe and healthy during the current pandemic. We believe that an important part of this effort is to ensure our employees are fully vaccinated against COVID-19. For more information, please see our COVID-19 Guide.

**Physical Requirements**
- Standing for extended periods of time
- Some lifting heavy objects

**Contract**
- Casual, hourly. Varied hours based on event schedule.
- $22-$25 per hour, dependent o