Client and Clinic Coordinator

4 days ago

Toronto, Canada PathWell Full time

PathWell is looking for a **part-time Clinic and Client Coordinator** to join our rapidly expanding team. We are a multi-disciplinary mental health and wellness clinic in Downtown Toronto, in the core of the financial district. Our team is deeply passionate and driven to help improve the lives of others and equally contribute to fostering a culture of support, growth and enjoyment.

We are looking for a motivated, energetic, and self-directed individual who is caring and passionate about mental health and wellness. This individual must be committed to providing an exceptional customer service experience for clients.

It is our hope that this person will want to grow into a full-time position, as we continue to expand our team and range of services offered.

RESPONSIBILITIES:

- Providing support and leadership within our busy clinic
- Responding to client requests quickly and efficiently
- Managing clinicians’ schedules using our booking platform
- Have an excellent understanding of clinic’s inclusion/exclusion criteria and clinicians’ areas of expertise to ensure appropriate clinician-client matching
- Sending intake and consent forms, forms to referring physicians and insurance companies
- Processing, tracking and managing all incoming referrals on a daily basis
- Providing administrative assistant support to clinic’s founder
- Providing high-level of support to clinicians to aid with clinical service delivery
- Managing office supplies inventory to ensure efficient clinic operations
- Maintaining a clean and tidy office environment
- Updating and maintaining our CRM
- Organizing and maintaining clinic operations and procedures
- Daily communication with lead clinic and client coordinator
- Other tasks that may arise, as needed

QUALIFICATIONS:

- Post-secondary diploma/certificate
- Experience working in a healthcare clinic setting is preferred
- Ability to work in a fast-paced environment, have exceptional time management skills and to perform well under pressure
- Self-starter, motivated and able to learn quickly
- Demonstrates strong communication and interpersonal skills with clients
- Excellent command of written English grammar and spelling
- High attention to detail, conscientious, critical thinker
- Solution-focused individual with ability to foresee potential issues and quickly resolve them
- Able to balance empathy and assertiveness in professional settings
- Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams), Zoom Meetings, Dropbox, and Adobe Acrobat Pro

**Work Hours**: 8:30 a.m. - 5:00 p.m., 2 days per week

**Work Location**: Hybrid to start, in-person before year’s end as we expand to our new clinic location

**Job Type**: Part-time
Part-time hours: 16-20 per week

**Salary**: $20.00 per hour

Schedule:

- Day shift
- No weekends

Ability to commute/relocate:

- Toronto, ON M5J 2S1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 2 years (required)

Work Location: Hybrid remote in Toronto, ON M5J 2S1

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