Patient Experience Coordinator
2 weeks ago
About POUTx
POUTx is Toronto’s leading aesthetic clinic, known for its award-winning design and
founder created methods that deliver optimal results.
- ARCHITOX - our precision Botox method for optimal balance and longevity
- HydratedNOTInflated Lip - our exclusive approach to lip filler, subtle and
never overdone
Featured multiple time in the press, POUTx is more than a clinic, it’s a futuristic brand
reshaping what the aesthetics industry looks like.
About This Role
As a Patient Experience Coordinator, you are the polished first point of contact at
POUTx. This is not a typical front desk role, you’ll represent a leading aesthetics brand,
guide patients through their journey, and ensure every detail of their experience reflects
our high standards.
We are looking for someone articulate, professional, and passionate about beauty who
can confidently welcome clients, explain our treatments, and keep the clinic running
smoothly.
**Responsibilities**:
- Greet patients warmly and set the tone for a polished, professional experience
- Educate patients on our signature treatments and philosophy (training provided)
- Manage scheduling, rescheduling, intake forms, and checkouts through
JaneApp
- Maintain clinic flow by ensuring punctuality
- Communicate with patients via OpenPhone (calls + texts) using structured,
brand-approved tone
- Support daily operations including restocking, tidying, and closing procedures
- Ensure every interaction reflects the POUTx brand: bold, professional, and
empowering
Who You Are
- Polished and well-presented, you understand the importance of first
impressions in aesthetics
- Strong communicator, confident speaking about treatments and answering
patient questions
- Detail-oriented and organized, able to manage multiple priorities at once
- Tech-comfortable (JaneApp, OpenPhone, ConnectTeam training provided)
- Passionate about beauty, aesthetics, or luxury client experiences
- Previous experience in beauty, luxury retail, medical reception, or hospitality is an
asset
Why Join POUTx?
- Work in an award-winning, design-forward aesthetic clinic
- Be personally trained in POUTx’s signature patient experience standards
- Growth opportunities within a fast-scaling brand
- Join a team that is bold, innovative, and reshaping the future of aesthetics
**Job Type**: Part-time
Pay: From $20.00 per hour
Expected hours: 7.5 - 23.5 per week
Application question(s):
- Do you live in Downtown Toronto (30-45 min commute to the clinic)?
- At POUTx we wear a uniform at work - red lipstick (females), hair back, black turtle neck and black pants. Are you ok wearing a uniform to work?
Work Location: In person
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