Guest Service Agent

2 weeks ago

Vancouver, Canada Sandman Hotel Group Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities.
The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.
Guest Service Agent
This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role.
Job Duties
- Greet and communicate with guests in a professional manner.
- Register arriving guests and assign rooms.
- Making and modifying reservations.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
- Present statements of charges to departing guests and receive payment.
- Take over from the personnel on previous shifts, checking and accepting float and takings.
- Work closely and professionally with all hotel & resort departments.
- Ensure public spaces are maintained and well presented.
- Perform all other duties as assigned or needed.

**Requirements**:

- High School Diploma, G.E.D. or equivalent
- Experience in customer service
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, and objection handling skills
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with other departments, key business partners, and guests.
- Able to effectively communicate both verbally and in writing.

**SUMMATION**:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.
**ABSOLUTELY NO PHONE CALLS PLEASE

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