Client Care Specialist

2 weeks ago

Ottawa, Canada Gateway Services Inc Full time

**Client Care Specialist - Bilingual**

**ABOUT GATEWAY SERVICES INC.**:
Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

**LOCATION: 11 Tristan Court, Nepean, Ottawa, ON - (On site Position)**

**SHIFT SCHEDULE: Day Shift, Monday to Friday, 8:00am to 4:30pm**

**SUMMARY**:
**_ Advanced French language proficiency Required_**

The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.

**WHAT YOU NEED TO SUCCEED**:
**Education, Experience, & Training**
- Post-secondary degree or diploma in a related field
- One year experience working within customer service environment involving client care
- A high level of integrity, ethics, and compassion for the care of the deceased is required.
- Advanced French language proficiency Required

**Skills & Abilities**
- Teamwork oriented
- Strong problem identification and solving skills.
- Ability to effectively communicate, verbally and written.
- Ability to multitask with multiple systems, while interacting with customers
- Highly motivated, energetic, and able to thrive in a fast-paced environment.
- Ability to build and maintain relationships with corporate departments, key business partners and customers.

**WORKING CONDITIONS**:
**YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

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