Account Manager

2 weeks ago

Woodbridge, Canada Ship Apollo Full time

**Company Overview**

Ship Apollo is a fast-growing company that specializes in fulfillment solutions to accommodate the needs of growing businesses.

**Summary**

We are seeking an experienced Account Manager to join our dynamic team. In this role, you will play a crucial part in fostering client relationships and driving business growth, contributing significantly to our mission of supporting startups as a long-term partner.

**Responsibilities**
- Develop and maintain strong relationships with clients to ensure their needs are met and client is satisfied.
- Book pickups and drop-offs.
- Handle day to day inquiries and escalate to appropriate department leads if necessary.
- Communicate information to key team members from clients, such as anticipated sales volumes, dates.
- Conduct quarterly business reviews to review cost reports, sales and identifying other business opportunities for the customer.
- Post-sales implementation - onboarding and setup. Help set up the settings on the warehouse management software, provide a demonstration to the customer of the software, gather details needed for billing, and answer any questions from the customer.
- Assist in special requests from the client if needed, including inventory inspections, or urgent order fulfillment.

**Qualifications**
- Excellent communication skills, both verbal and written.
- Experience in warehouse and 3PL operations is an asset.
- Detail-oriented and thorough.
- Previous experience in account management or customer service.
- Good problem solving skills.
- Type A attitude - ready to help and get things done
- Excellent organization and time management skills are key.
- Ability to compile and analyse sales and cost data through tools like Excel or Google Sheets.

Pay: $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking
- Paid time off

**Language**:

- English (required)

Work Location: In person

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