Transportation Management Support Administrator

Overview:
Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Schedule:
Hybrid Schedule: 3 days in office 2 days remotely

Job Details:
Trimac requires an individual to perform the role of Transportation Management System Administrator in one of our Service Center locations (Edmonton, Toronto, or Houston). This term position is in support of the company’s efforts to properly maintain data integrity, standard operating procedures across the operation and to govern change over time. These individuals will be responsible for the day-to-day IT support of the operations team.

Who You Are:

- Extensive business knowledge of the operational areas:

- Business knowledge includes an understanding of processes, rules, requirements and data flows both in and out of data sources.
- Strong interpersonal skills:

- Curious and willing to learn and explore new ways of working, is proactive.
- Ability to work across business unit lines with his/her corresponding peers in other business areas.
- Excellent problem solving and analytical skills, and capable of multi-tasking and managing concurrent tasks and initiatives.
- Excellent written and verbal communication skills in order to understand, document, and share key system information with users and management.
- Positive attitude with a strong desire to help people
- Team player
- Bilingual would be a definite asset but not required

**Responsibilities**:
**Data Stewardship**
- Manages role security and user access.
- Manages the TMS Support Inbox and Service Now Incidents

**Training & Documentation**
- Provides effective training and re-training for system users and maintains accessible and up-to-date training documentation.
- Communicates with the user base when there are changes to process or procedures.
- Prepares documentation with regards to modifications, troubleshooting procedures, and problem resolutions.
- Maintains up-to-date workflow diagrams of data and inter-system dependencies.

***

**System Management**
- Manages the TMS Support Inbox and Service now queue and when needed, works with IT or Vendors to resolve the issue
- Troubleshoots all issues to the best of his/her ability. If unable to resolve the issue, works with the rest of the IT team and/or vendors until the ticket can be closed.
- Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency within the system and Standard Operating Procedures.
- Collaborates with counterparts to manage change and follows proper governance procedures to ensure consistency of data/security/process across the operation.
- Acts as a liaison between the business, IT and the vendor to effectively communicate in both business and technical terms.
- Participates in system upgrades and product evaluations
- Creates and maintains planning worksheet boards for the individual dispatch pods.

Qualifications:

- Minimum of 3 - 5 years of TMW Suite and/or TMT
- Experience in Synergize, Dispatch Assist, and/or W Energy would be considered and asset
- Advanced Excel skill level
- Experience with SSRS reporting tool and SQL would be considered an asset

**Benefits**:
**Here’s a few highlights of the benefits you’ll enjoy**:
We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

- Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
- Paid vacation, sick time, and company holidays
- Paid time off for volunteer activities to help give back to our communities
- Pension Plan
- Tuition Reimbursement Program to achieve your educational goals
- Continuous learning and career development

Safety Commitments:

- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene